Alpaca logoAlpaca logo

IT Operations Specialist at Alpaca | Remote

AlpacaRemote - North America
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

To be successful in this role, you should possess the following qualifications:Proven experience in IT support or a related fieldStrong problem-solving skills and attention to detailAbility to work independently and as part of a remote teamExcellent communication skills, both written and verbal

About the job

Join Our Team:

Alpaca, a leading self-clearing broker-dealer, provides an innovative brokerage infrastructure for stocks, ETFs, options, crypto, and fixed income, with trading available 24/5. Our recent Series D funding round has brought our total investment to over $320 million, fueling our ambitious vision to revolutionize financial services.

As a licensed financial services company, Alpaca serves hundreds of financial institutions across 40 countries with our institutional-grade APIs, including broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, managing over 9 million brokerage accounts.

Our global team is a diverse and talented group of engineers, traders, and brokerage professionals committed to our mission of making financial services accessible to everyone. We pride ourselves on our open-source contributions and our vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Backed by top-tier global investors such as Portage Ventures, Spark Capital, Tribe Capital, and Y Combinator, we are on a path toward transformative growth.

About Our Team:

We are a dynamic team of over 230 members, spread across various locations including the USA, Canada, Japan, Hungary, Nigeria, Brazil, and the UK. We thrive in a remote work environment and are searching for enthusiastic individuals who align with our core values: Stay Curious, Have Empathy, and Be Accountable. If you’re ready to make a significant impact, we encourage you to apply.

Your Role:

We are looking for a skilled IT Operations Specialist to support our team members with IT-related tasks and ensure the security of our organization. This position is fully remote, reporting directly to the IT Support Lead.

Key Responsibilities:

  • Serve as the primary point of contact for IT helpdesk requests
  • Diagnose and provide IT support for staff as needed
  • Collaborate with HR and Security teams to manage onboarding and offboarding activities
  • Set up and deploy laptops, devices, software, and other hardware

About Alpaca

Alpaca is a pioneering self-clearing broker-dealer offering cutting-edge brokerage infrastructure for a variety of financial instruments. Our mission is to democratize financial services globally, supported by significant investment and an exceptional team of professionals dedicated to innovation in the fintech space.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.