About the job
CarGurus, Inc. is seeking an IT Service Desk Analyst for a hybrid position based in Boston. This role supports colleagues across the organization, from engineers and sales staff to C-level executives, and involves working with both domestic and international teams.
Role overview
The IT Service Desk Analyst helps maintain and improve technology services throughout the company. The position involves responding to a variety of IT requests, troubleshooting issues, and collaborating with team members to deliver effective solutions. The analyst will encounter a broad range of technical challenges and will play a part in shaping IT processes for a growing company.
What you will do
- Support employees with day-to-day IT needs, addressing technical questions and resolving incidents
- Work closely with teams across different locations, including international offices
- Assist a diverse group of users, including executives and technical staff
- Contribute ideas for improving IT operations and processes
What helps in this role
- Ability to collaborate with a variety of teams and personalities
- Strong analytical and creative problem-solving skills
- Interest in technology and a proactive mindset
- Comfort adapting to new challenges and a collaborative environment
