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IT Service Manager - Software Development

EncoraLima
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Manage development services and ensure compliance with SLA (timelines, quality, deliveries). Oversee technical deliverables (backend, mobile, and QA). Coordinate backlog, sprints, and releases with technical teams. Manage outsourced teams (capacity, turnover, continuity). Act as the point of contact with clients and manage expectations. Monitor metrics (velocity, defects, delivery compliance). Requirements:5+ years of experience in IT service management or delivery. Experience in development projects (Java, React Native, QA). Proficient in tools like Jira, Azure DevOps, or similar.

About the job

Encora is hiring an IT Service Manager focused on software development projects. This position is based in Lima and centers on managing outsourced teams working with Java, QA, and React Native technologies.

Role overview

The IT Service Manager will oversee daily operations to maintain smooth project delivery. Key responsibilities include monitoring service levels, supporting team performance, and making sure deliverables meet quality standards.

What you will do

  • Coordinate and guide outsourced development teams
  • Track and enforce adherence to service level agreements (SLAs)
  • Support operational continuity throughout the project lifecycle
  • Ensure deliverables meet quality expectations

Requirements

  • Experience managing software development projects, especially with Java, QA, or React Native
  • Strong track record in maintaining operational standards and service quality

About Encora

Encora is a dynamic technology services company specializing in software development and IT solutions. We focus on providing innovative solutions to enhance business performance and ensure our clients succeed in a rapidly changing digital landscape.

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