Qualifications
QualificationsThe ideal candidate will have prior IT experience, preferably within the professional services industry, and display outstanding communication skills with a knack for problem-solving. We seek someone who:Can prioritize issues effectively on a case-by-case basisExhibits exceptional customer service skillsHas experience in an ITIL-based Service Desk environmentPossesses extensive knowledge of Windows technologiesIs familiar with hardware platforms, including HP laptops and Cisco phonesIs knowledgeable about Microsoft technologies such as Active Directory, SCCM/Intune, and M365Demonstrates excellent troubleshooting skills in WAN/LAN/Desktop environmentsCommunicates effectively, representing diverse communities.
About the job
Join our dynamic team as an IT Site Support Specialist in Nogales, where you will play a crucial role in providing top-notch deskside support for various end-user devices, including PCs, laptops, printers, and mobile devices.
Your responsibilities will include hands-on support for OT devices and production equipment as needed, ensuring all conference and meeting rooms are operational, and collaborating with support teams and vendors to resolve technical issues.
In addition, you will coordinate activities across multiple sites, such as device replacements and network equipment management, to ensure seamless operations.
