IT Support Analyst - Azure Virtual Desktop Specialist

maxanaRemote — Chile

Remote Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with:Experience in Service Desk, IT Support, or Endpoint SupportProficiency in supporting Azure Virtual Desktop (AVD)Mandatory experience with NerdioStrong troubleshooting skills for Windows 10/11Familiarity with Active Directory and user account managementAdeptness in structured, process-driven environmentsProficiency in written and spoken English (B2 level or above)

About the job

Join our dynamic team as an IT Support Analyst, specializing in a Microsoft-based enterprise environment with a strong emphasis on Azure Virtual Desktop (AVD). This hands-on role is pivotal in assisting end users who primarily operate through AVD, adhering to defined processes and runbooks. Your experience in supporting AVD environments, particularly with Nerdio, will be crucial for success in this role.

Key Responsibilities

Deliver exceptional L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)
Diagnose and resolve login issues, session disconnects, performance challenges, and application access.
Provide support for local laptops utilized for AVD connectivity.
Manage and support Nerdio-managed AVD environments, which includes:

Dynamic host pools management
Updating golden images following established runbooks
Software distribution to AVD hosts

Facilitate user access and device management through:

Active Directory (AD)
Microsoft Entra ID (Azure AD)
Intune

Offer operational support for various tools, including:

PrinterLogic
Mimecast
Zscaler

Conduct daily checks, adhere to change processes, and escalate issues as needed.

Career Growth Opportunities

Depending on your experience, this position can be filled at different levels. Some members may focus on ticket resolution, while others could delve into advanced troubleshooting, escalation support, or coordination duties. We will discuss role level and responsibilities during the interview.

About maxana

Maxana is a forward-thinking company dedicated to delivering top-notch IT solutions and support services in a rapidly evolving technological landscape. We prioritize innovation and teamwork, striving to empower our clients with the best tools and practices.

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Remote Azure Virtual Desktop Support Analyst

maxana

Full-time|Remote|Remote — Chile

Join our team at maxana as a Remote IT Support Analyst, where you'll be instrumental in providing exceptional support within a Microsoft-centric enterprise environment, emphasizing Azure Virtual Desktop (AVD). This position encompasses a variety of responsibilities typical of L1–L3 service desk operations, tailored to your individual expertise and our team's…

Feb 2, 2026

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IT Support Analyst - Azure Virtual Desktop Specialist

maxana

Full-time|Remote|Remote — Chile

Join our dynamic team as an IT Support Analyst, specializing in a Microsoft-based enterprise environment with a strong emphasis on Azure Virtual Desktop (AVD). This hands-on role is pivotal in assisting end users who primarily operate through AVD, adhering to defined processes and runbooks. Your experience in supporting AVD environments, particularly with Nerdio, will be crucial for success in this role.Key ResponsibilitiesDeliver exceptional L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)Diagnose and resolve login issues, session disconnects, performance challenges, and application access.Provide support for local laptops utilized for AVD connectivity.Manage and support Nerdio-managed AVD environments, which includes:Dynamic host pools managementUpdating golden images following established runbooksSoftware distribution to AVD hostsFacilitate user access and device management through:Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneOffer operational support for various tools, including:PrinterLogicMimecastZscalerConduct daily checks, adhere to change processes, and escalate issues as needed.Career Growth OpportunitiesDepending on your experience, this position can be filled at different levels. Some members may focus on ticket resolution, while others could delve into advanced troubleshooting, escalation support, or coordination duties. We will discuss role level and responsibilities during the interview.

Jan 21, 2026

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IT Support Engineer - Azure Virtual Desktop

maxana

Full-time|Remote|Remote — Santiago, Santiago Metropolitan Region, Chile

Join our dynamic team at maxana as an IT Support Engineer specializing in Azure Virtual Desktop (AVD). We are looking for a skilled professional to enhance our Microsoft-based enterprise environment. This position encompasses a variety of responsibilities typically seen in L2–L3 service desk roles, tailored to your experience and our team's requirements. You'll provide hands-on support to end users working primarily through AVD, adhering to established processes and runbooks. Prior hands-on experience with AVD is essential.Key ResponsibilitiesDeliver L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)Diagnose and resolve login issues, session disconnects, performance challenges, and application access difficultiesAssist with local laptops primarily used for AVD connectivityManage and support AVD environments, including: Dynamic host poolsUpdating golden images (following runbooks)Software distribution to AVD hostsFacilitate user access and device management via: Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneConduct daily system checks, adhere to change processes, and escalate issues as neededCareer Development OpportunitiesThis position offers varying levels of responsibility based on your experience. Some team members will focus on ticket resolution, while others may engage in more advanced troubleshooting, escalation support, or coordination duties. Role levels and responsibilities will be discussed during the interview.QualificationsProven experience in Service Desk, IT Support, or Endpoint SupportHands-on experience with Azure Virtual Desktop (AVD)Exceptional troubleshooting skills in Windows 10/11Familiarity with Active Directory and user account managementComfortable in structured, process-oriented environmentsStrong proficiency in written and spoken English (B2 or higher)BenefitsCompetitive salaryFully remote work arrangementClear role expectations and scopeHands-on experience with AVD and enterprise toolsOpportunities for career advancement into leadership roles, collaborating with top industry professionals

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