IT Support Analyst

Join our dynamic team at Turner Townsend as a PMO Support Manager. In this pivotal role, you will oversee and enhance project management operations within the real estate sector, ensuring alignment with organizational goals and strategies. Your expertise will be vital in managing project timelines, resources, and stakeholder communications effectively.We are…

Join our dynamic team at Turner Townsend as a Project Management Office (PMO) Support professional, where you will play a pivotal role in driving project success within the real estate sector. In this role, you will assist with project coordination, reporting, and ensuring adherence to project governance frameworks. Your contributions will be crucial in maintaining project schedules, tracking progress, and facilitating communication among stakeholders.

Join Us as a Lead PMOLocation: LondonContract Duration: 6-12 months - Inside IR35We are seeking a dynamic and experienced Lead PMO to enhance our Project Management Office (PMO) services across major projects and programs. This pivotal role will focus on delivering high-quality outcomes and fostering constructive challenges to ensure the timely achievement of key deliverables. You will analyze program data in relation to other initiatives, understanding the interconnected impacts—often referred to as the 'ricochet effect'—and how changes in one area can influence others, including risk profiles, dependencies, and financial plans.Key Responsibilities:Ensure the integrity of proactive project planning and dependency management workshops.Lead RAID (Risks, Assumptions, Issues, Dependencies) workshops to address project uncertainties.Implement a robust change control process, providing comprehensive assessments and guidance on project changes.Drive value for money through careful oversight of external suppliers.Maintain stringent financial controls, delivering regular reports and variance analysis in collaboration with project accountants.Oversee the creation of thorough business cases, ensuring proper governance and circulation for review.Develop and maintain stakeholder engagement plans, proposing interventions as necessary.Contribute to business change sessions alongside Project Managers.Conduct quality assurance checks on deliverables and facilitate independent stage gates as required.Consolidate risks and dependencies across the portfolio, escalating issues when necessary.Ensure the data in Clarity and other PPM tools remains current and accurate for effective risk assessment.

Join Us as a PMO DirectorAt NextStep, we leverage cutting-edge AI technology to connect exceptional consulting talent with transformational opportunities. As a trusted partner to ambitious organizations across various sectors, we facilitate placements that empower seasoned professionals to make significant contributions. We are currently seeking a PMO Director for a prestigious client within our network.About Our ClientOur client, a leading UK bank based in London, is undertaking an ambitious £500 million strategic transformation program that encompasses technology modernization, regulatory compliance, and redesign of their operating model. This initiative, which spans multiple business divisions and technology functions, aims to establish a robust PMO function to enhance governance, reporting, and delivery discipline. The PMO Director will report directly to the Group COO and will engage closely with the Board of Directors.Role OverviewAs the PMO Director, you will be instrumental in building and leading the group transformation PMO from inception. Your responsibilities will include establishing governance frameworks, reporting protocols, and delivery standards that will furnish the COO and Board with timely, accurate insights into program performance. You will oversee a team of program managers and analysts, foster collaboration across delivery leads, and serve as the authoritative figure regarding program health.Your ResponsibilitiesDevelop and implement the PMO operating model, including governance frameworks and program methodologies.Recruit, mentor, and lead a team of 8-12 program managers, business analysts, and reporting specialists.Maintain a comprehensive overview of program statuses, risks, dependencies, and financials across all transformation initiatives.Generate monthly performance reports for the Group COO, Executive Committee, and Board Risk Committee.Promote accountability and adherence to delivery timelines across the program, addressing challenges with workstream leads and escalating issues when necessary.Candidate ProfileA minimum of 12-18 years of experience in program management, PMO leadership, or transformation delivery, with proven experience in establishing or leading a large PMO function.In-depth knowledge of program governance, reporting, and risk management within complex, regulated environments.Exceptional leadership and influencing capabilities, with a proven track record of building credibility with senior technical and business stakeholders.Experience in the financial services sector, preferably within a large banking institution.

Overview of the RoleThe PMO (Project Management Office) position is a vital part of our Divisional Team, tasked with delivering analytical support to Projects and Programmes. This includes monitoring progress, reporting on outcomes, and ensuring successful project completion by applying robust governance processes and templates.Key ResponsibilitiesLead the PMO services for various projects, either independently or by supervising other PMO analysts, ensuring alignment with Community of Practice standards through regular progress reporting on plans and milestones.Develop and maintain comprehensive project plans, including high-level and detailed plans, while standardizing project RAID logs. Engage with workstreams to ensure effective communication of risks, issues, and mitigation actions.Oversee project change control processes, quality assurance, and stage gate compliance, providing relevant updates to stakeholders.Administer financial aspects of the project, including data collection, forecasting, monthly accrual processes, and reconciliation, while addressing budget discrepancies.Facilitate sign-offs on key project deliverables and uphold configuration management standards for project documentation.Prepare the monthly Project Executive Management Information Report and board packs, managing communication flow to the project board and addressing ad-hoc information requests.Minimum QualificationsExtensive experience in delivering standalone PMO services or leading PMO analysts within financial services or large corporate IT environments.Project or Programme management certifications at foundational level (e.g., PRINCE2, Managing Successful Programmes, P30, APMP).Essential SkillsStrong analytical skills with the ability to make data-driven recommendations to enhance programme advancement.

Turner & Townsend is seeking skilled PMO Specialists to support our National Security accounts, particularly those who currently possess the highest level of UK government clearance. This is a unique opportunity to contribute to critical projects in the Government and Defence sector.To understand more about UK clearance and vetting, please visit: UK Security Vetting and ClearanceThe roles we are looking to fill include:PMO ManagerCoachSchedulerPlannerInsights & Reporting ManagerIf you have any of the aforementioned skills and hold the highest level of UK clearance, we are eager to connect with you.

In today's fast-paced business environment, purchasing software, services, and tools has become increasingly complex, even for the most innovative companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and are increasingly depending on vendors to power their operations.Founded in 2020, Zip is redefining procurement with a platform designed for simplicity and efficiency. In just four years, we've established a new category in a market valued at over $50 billion, serving industry leaders such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential to manage substantial spending efficiently.Our exceptional team hails from renowned companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from prestigious investors including Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on pioneering technology, expanding into new markets, and, most importantly, delivering unparalleled value to our customers. We invite you to be a part of our journey!As the Manager, Technical Support within our Customer team, you will play a pivotal leadership role in ensuring our customers receive prompt, precise, and technically superior support. You will lead a segment of our Technical Support organization while collaborating with our Philippines-based team to ensure global coverage, operational excellence, and service quality.You will act as a strategic liaison among Support, Product, and Engineering teams, ensuring that escalations are addressed promptly, systematic issues are detected early, and customers have a consistently exceptional experience, irrespective of their location.In this position, you will acquire in-depth knowledge across Zip’s expanding ecosystem, including Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our comprehensive workflow engine, while supporting high-profile clients like Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.Your contributions will be instrumental in scaling Zip’s growth: every process enhancement you implement will fortify the technical backbone of our global Customer organization.Your ResponsibilitiesTeam Leadership & Global CoverageLead and mentor the US Technical Support team by establishing clear performance expectations, coaching frameworks, and career development pathways.Collaborate with regional leadership to oversee the Philippines team, ensuring seamless operations and service delivery.

The Role... We are seeking an IT Services & Support Manager to guarantee a flawless and consistent experience for our members across all UK locations. Your proactive management of our technical systems will be pivotal. You will oversee a dedicated team responsible for IT support, taking charge of the Service Desk ITSM service and spearheading key improvement initiatives. Collaborating with external suppliers, you will identify suitable hardware and software solutions, presenting options and business cases to the IT Leadership team as necessary. Main Duties... Lead the IT & AV team based in London, with responsibilities covering all UK sites, excluding Soho Farm. Develop weekly and monthly staff schedules to optimize time management and ensure adequate IT & AV resources are available for all sites. Personally oversee IT support for all staff at the London Strand HQ, utilizing appointed support agencies as needed. Provide Level 1 and Level 2 support, troubleshooting various issues, including but not limited to: Business applications (cloud-based, hosted, and on-site) Software issues Network connectivity Wi-Fi Telephony systems Printers TVs and sound systems CCTV Meeting room setups Device support (PC/MAC laptops, iPhones, iPads) Assist the operation with the setup and configuration of company applications. Conduct routine checks, audits, and site visits to ensure proactive support. Deliver focused support for C-suite executives and their Personal Assistants. Maintain orderly equipment rooms and ensure all equipment is well-kept and performing preventive maintenance when necessary. Manage user access, including creating, auditing, modifying, and deleting user accounts as required. Evaluate and identify software, hardware, processes, and configurations that do not meet best practices, InfoSec, legal requirements (e.g., PCI-DSS, GDPR), and company standards. Support new installations, refurbishments, and openings of new sites. Act as the technical liaison with third-party suppliers to manage cases on behalf of end users. Utilize ServiceNow for reporting and managing team workload and SLAs, serving as the escalation point.

Join Genomics England as an Applications Support Manager in London, where you will play a pivotal role in ensuring the smooth operation and support of our critical applications. You will lead a dedicated team, providing expert guidance and troubleshooting to enhance user experience and maximize application performance.

We are seeking a dedicated and experienced Applications Support Manager to join our team at Genomics England. In this role, you will oversee the support of our applications, ensuring they meet the needs of our stakeholders and contribute to our mission of transforming healthcare through genomic data.

Are you an experienced professional seeking to make a significant impact in a dynamic environment? Join Wise as a Board Support Manager and play a pivotal role in supporting our board of directors. Your expertise will help drive strategic initiatives and enhance board effectiveness.In this role, you will coordinate board meetings, prepare agendas, and provide comprehensive support to ensure the smooth operation of board activities. You will collaborate closely with senior leadership and stakeholders, fostering a culture of transparency and accountability.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

At Sanity.io, we are at the forefront of shaping AI-driven Content Operations. Our innovative AI Content Operating System empowers teams to model, create, and automate their content processes, enhancing digital development and dramatically improving operational efficiency. Leading brands such as SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew leverage Sanity to enhance their content workflows.We are seeking a dynamic Senior Manager of Support Engineering to champion and advance our exceptional Support Engineering team in Europe during this pivotal growth phase.This position transcends routine operations; you will scale systems, innovate capabilities, and ensure our enterprise clients receive unparalleled technical support as Sanity expands.You will blend operational excellence with technical authority and leadership acumen. Your role will involve mentoring a high-performing team, refining issue prioritization and resolution processes, and fostering robust feedback loops with Product and Engineering to ensure that customer insights shape our platform effectively.The ideal candidate thrives in uncertain environments, maintains composure during high-pressure situations, and establishes systems that enhance overall team effectiveness.

Join Wise as a Senior Data Science Manager focused on enhancing our Customer Support operations. In this pivotal role, you will lead a talented team of data scientists, driving data-driven strategies to optimize customer experiences and improve support efficiency. You will collaborate closely with cross-functional teams to analyze customer data, identify trends, and provide actionable insights that influence product development and support initiatives.

D-ploy delivers IT and engineering solutions across the EMEA region, with offices in Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. The company focuses on building strong relationships within the IT community and helping clients improve productivity and business outcomes. Role Overview The IT Onsite Support Specialist will provide hands-on support for internal users at the London office. This role involves troubleshooting, maintaining workstations, and ensuring smooth operation of end-user devices and applications. Main Responsibilities Deliver first- and second-level technical support for internal users. Analyze, prioritize, and resolve IT incidents and service requests. Manage tickets in the ticketing system, following ITIL guidelines. Set up, configure, and maintain workstations, including both hardware and software. Install, configure, and manage end-user devices such as clients, peripherals, and mobile devices. Install, configure, and maintain standard and specialized software applications. Carry out software rollouts, updates, and patching. Work closely with product management, development, and other internal teams. Create documentation, reports, and knowledge base articles to support IT operations. Location This position is based onsite in London, England, United Kingdom.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

At Frontify, we are dedicated to empowering brands to turn their ideas into impactful realities.Our innovative brand platform revolutionizes the way teams organize digital assets, collaborate on projects, and create captivating campaigns. We support thousands of marketers and designers worldwide, including teams from industry giants like Uber, Microsoft, Volkswagen, and Telefónica, in building compelling brand identities.With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we cultivate a dynamic culture rooted in creativity, collaboration, inclusion, and joy. We are eager to welcome new team members who share our vision and are ready for an exciting adventure!Your TeamOur diverse team of generalists is committed to mastering everything about Frontify. We thrive on asking insightful questions that inspire learning and sharing that knowledge with both colleagues and customers. By working cross-functionally, we connect Technology, Business, and Services to provide a comprehensive view of our operations. We embrace innovation and value creativity, autonomy, transparency, and a can-do spirit.Your MissionAs the Head of Customer Support, you will be responsible for shaping the future of customer support at Frontify. You will lead a skilled, customer-focused team, enhancing it with the necessary systems, strategies, and infrastructure to support our global expansion. This role is not about merely fixing existing issues; it’s about creating a forward-thinking support model. You will evolve our current framework into a scalable system that integrates AI, automation, and human expertise, defining excellence in customer support at scale by balancing efficiency, quality, and customer trust. Throughout this process, you’ll develop a modern support architecture, a knowledge ecosystem that builds upon itself over time, and a feedback system that informs our product development.

About AboundAt Abound, we are on a mission to revolutionize consumer lending in the UK and beyond. By harnessing the power of advanced AI and Open Banking data, we provide equitable and affordable personal finance solutions to a wider audience. Unlike traditional lenders that predominantly rely on credit scores, we take a comprehensive view of each customer's financial landscape—considering spending habits and repayment capacity to create a more nuanced understanding of their unique financial scenario.Our model has proven effective at scale; we have successfully issued over £1.3 billion in loans, achieving superior credit performance—for every 10 defaults anticipated by the industry, we experience only 3. Remarkably, we reached profitability just 2.5 years after our inception.With over £2 billion in funding from prestigious investors such as Citi, GSR Ventures, and Deutsche Bank, we have earned recognition as one of Europe’s fastest-growing fintech companies (Sifted, CNBC). As we expand into new markets and product offerings, we seek ambitious individuals eager to learn quickly, take ownership, and grow alongside us.About the RoleWe are in search of a skilled IT Support Engineer to join our Microsoft cloud-first environment. This role bridges traditional helpdesk support and systems administration, emphasizing endpoint management, identity administration, and Microsoft 365 support. Collaborating closely with the IT Manager, you will assist in the maintenance and support of Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate will possess a proven record in modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-focused business.Key ResponsibilitiesAdminister and support Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrollment and compliance enforcement.Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.Support Windows Autopilot provisioning and endpoint lifecycle processes.Manage Microsoft Entra ID, encompassing user lifecycle management, group management, and RBAC.Assist with the configuration and ongoing maintenance of Conditional Access policies and MFA controls.