About the job
The IT Support/Desktop Engineer role serves as the first point of contact for customers seeking technical assistance. In this capacity, you will deliver prompt and effective support for a diverse range of IT issues while ensuring compliance with software licensing and operational standards.
- Deliver exceptional End User Support through Client Management.
- Diagnose and troubleshoot client platform issues efficiently.
- Respond swiftly to incidents, conduct thorough investigations, and provide timely updates to stakeholders regarding temporary and permanent resolutions.
- Handle service requests related to client platforms.
- Monitor service level agreements, document system configurations, and generate regular reports for relevant parties.
- Participate in client platform implementation and upgrade projects.
- Coordinate with vendors for hardware replacements.
- Manage asset records and perform asset management tasks.
- Oversee user account management, including creating, resetting, and deleting accounts.
- Administer local servers to support software distribution and patch management services.
- Ensure that project deliverables meet service level requirements and propose action plans when necessary.
- Establish and maintain facility management standards to ensure operational consistency across project teams.
- Provide progress reports as required.
