Qualifications
Core ResponsibilitiesFacilitate the onboarding and offboarding processes for employees, encompassing device setup, account provisioning, access configurations, and standard IT workflows. Provision, configure, and maintain laptops, desktops, peripherals, and essential business software. Assist in identity and access management tasks, including managing user permissions, setting up multi-factor authentication, and troubleshooting accounts. Provide day-to-day IT support for hardware, software, networking, and user configuration challenges. Oversee device inventory, asset lifecycle records, and endpoint compliance procedures. Collaborate with the IT Operations Manager to enhance internal IT workflows, documentation, and support methodologies. Assist with the administration of collaboration, productivity, and endpoint management systems. Support various company-wide IT initiatives, rollouts, and process enhancements as required. Required QualificationsBachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.3+ years of experience in IT support, help desk, or internal IT operational roles. Proficiency in supporting employee onboarding, device provisioning, and user account management. Capability to write and maintain scripts (PowerShell, Bash, Python, etc.) for task automation. Familiarity with endpoint management, identity providers, and widely used SaaS business systems. Exceptional troubleshooting skills across operating systems, hardware, software, and access issues. Experience documenting support processes and managing IT asset or ticketing systems. Excellent communication and customer service abilities, with a talent for assisting both technical and non-technical users effectively.
About the job
About Code Metal
At Code Metal, we are transforming code translation for mission-critical sectors, enabling our partners to transition swiftly and dependably from algorithm to silicon. Our innovative platform enhances the deployment of DSP, RF, communications, and embedded signal processing algorithms onto diverse computing targets, such as GPUs, FPGAs, ASICs, and edge SoCs. We cater to automotive, aerospace, defense, and semiconductor clients, helping them implement complex algorithms on constrained hardware with unmatched speed and precision.
We are on the lookout for a skilled IT Support Engineer to join our dynamic team. In this pivotal role, you will be integral to the daily operations of our IT department, overseeing employee onboarding, endpoint provisioning, access management, and providing comprehensive internal technical support across the organization.
In this position, you will collaborate closely with the IT Operations Manager and various cross-functional teams to ensure that employees have seamless access to the systems, devices, and tools essential for their productivity. Your contributions will be crucial in refining internal IT processes, ensuring operational consistency, and delivering timely support in our expanding environment.
About Code Metal
Code Metal is at the forefront of code translation technology, providing solutions that empower industries to accelerate their deployment of complex algorithms onto various hardware platforms. Our commitment to innovation and excellence supports critical sectors such as automotive, aerospace, defense, and semiconductor, making us a trusted partner in algorithm implementation.
