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IT Support Engineer - Join the Zipline Team in Rwanda

ZiplineKigali, Rwanda
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in IT support or related roles. Strong problem-solving skills with a hands-on approach. Familiarity with hardware and software troubleshooting. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Knowledge of network systems and cybersecurity practices is a plus.

About the job

Zipline operates the world’s largest drone delivery service, focused on providing equal access to food, medicine, and essential goods. The company designs, builds, and manages a global autonomous delivery network, reaching communities across four continents. Millions of deliveries, including blood, vaccines, and medical supplies, have helped transform healthcare and supply chain logistics.

Zipline partners with healthcare systems, governments, and businesses to strengthen supply chains, reduce emissions, and improve economic opportunities. The work extends beyond drone technology, aiming to ease congestion and give people back valuable time.

Role overview

This IT Support Engineer position is based in Kigali, Rwanda. The role suits those who enjoy solving practical problems and thrive in changing environments. Zipline values team members who are motivated to improve lives and reshape how logistics work.

What you will do

  • Support Zipline’s technology infrastructure and users in Rwanda
  • Contribute to a mission-driven team focused on reliable delivery of critical supplies
  • Work in a setting where adaptability and commitment to impact are essential

What we look for

  • Problem-solving skills and a pragmatic approach
  • Comfort working in dynamic, evolving situations
  • Motivation to make a meaningful difference through technology

About Zipline

Zipline is on a transformative journey to change the dynamics of how goods are delivered. From supporting Rwanda's national blood delivery system to facilitating vaccine distribution in Ghana, we're dedicated to solving complex access challenges. Our advanced technology, which integrates robotics and autonomy, is not just about efficiency; it's about creating equitable access to essential goods and services for all.

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