IT Support Specialist - Remote Opportunity

TreantlyRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Required Qualifications2-3+ years of hands-on experience in IT infrastructure and support within a comparable organization. Proficient in:Network and server administrationVirtualized server environmentsMicrosoft 365 administrationFirewall and security supportFamiliarity with coding and programming, specifically in C#, and capable of troubleshooting production environments. Experience with legacy systems in live settings. Strong coordination skills when collaborating with external IT vendors. Fluency in English, both written and spoken, with excellent communication skills. A proactive troubleshooting approach with the ability to quickly address operational challenges.

About the job

Overview

Join Treantly as an IT Support Specialist, where you will play a vital role in ensuring the smooth operation of our IT infrastructure. Your expertise will help us resolve technical issues efficiently and collaborate with vendors to enhance our systems.

Core Responsibilities

Infrastructure & Network

Oversee the stability of network and infrastructure operations.
Work closely with Lanworks to address firewall and server challenges.
Escalate complex incidents when necessary for swift resolution.

Server & Systems

Administer Domain Controller responsibilities.
Maintain the functionality of File Servers, Database Servers, and Remote Desktop systems.
Conduct routine monitoring and maintenance of systems.

Microsoft 365 & Collaboration

Manage user accounts, licenses, and SharePoint access within Microsoft 365.
Coordinate licensing requests through IT Weapons Inc.

Applications & Internal Systems

Provide daily support for MedaPlus and Bos+ software.
Troubleshoot issues related to C# and legacy Visual FoxPro components.
Address production problems during business hours promptly.

Telecommunications & Office Systems

Support telecom systems and office hardware efficiently.
Coordinate with vendors for printer and fax services.

Technical Support

Assist users with hardware, software, and internet-related issues.
Escalate urgent issues as needed to minimize downtime.

IT Onboarding & Offboarding

Manage the setup and removal of user accounts, devices, and access rights.
Adhere to documented security protocols.

About Treantly

Treantly is a forward-thinking company dedicated to enhancing our clients' experiences through innovative IT solutions. By joining our team, you will contribute to a collaborative environment that values growth and professional development.

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