About the job
Location: Poland
About Us:
RTB House is a cutting-edge performance demand-side platform (DSP) harnessing the power of proprietary Deep Learning AI algorithms to enhance brand growth. As a leader in performance marketing, we utilize Deep Learning techniques across the entire purchase funnel to deliver exceptional results.
Founded in 2012 and operating in over 90 markets, RTB House is committed to innovation with a privacy-first approach, emphasizing first-party advertising. We provide comprehensive, Deep Learning-driven AdTech products and solutions designed to maximize conversions, attract new customers, foster engagement, and stimulate long-term demand for our global clientele.
As a member of our IT Support Team, you will play a pivotal role in establishing and maintaining the technical backbone of our daily operations. In the position of IT Support Specialist, you will be the primary point of contact for more than 1500 associates, serving as a vital link between complex technology and its users. If you're passionate about solving diverse technical challenges, managing ticket workflows, and delivering exceptional internal customer service, this opportunity is tailored for you.
Your Responsibilities:
- Manage and maintain the IT infrastructure across the office, ensuring optimal availability and performance for over 1500 users.
- Assist internal users by diagnosing hardware and software issues, both on-site and remotely.
- Configure and manage network devices (including switches and printers), workstations, and access control systems.
- Enhance automation by creating tools to streamline routine IT processes and repetitive tasks.
- Guarantee security and stability through proactive network monitoring, backup management, and system auditing.
- Collaborate with the IT team to assess and implement the most effective hardware and software solutions to meet the company's evolving needs.
