IT Support Specialist

Transmit SecurityTel Aviv-Yafo, Gush Dan, IsraelNew

On-site Full-time

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Experience Level

Entry Level

Qualifications

What You’ll Need:Professional certification in macOS Support Essentials or proven experience with macOS systems.

About the job

Our innovative services cater to a wide range of industries, including banking, financial services, insurance, fintech, gaming, e-commerce, telecommunications, media, and utilities.

About the Role:

As an IT Support Specialist, you will play a crucial role in diagnosing and resolving end user issues, managing service requests, and ensuring our technical systems operate seamlessly. You will provide high-quality technical support to employees, focusing on their daily tasks and ensuring a smooth computing experience.

What You’ll Do:

Assist employees with MacOS desktop systems.
Demonstrate strong knowledge of both Windows and macOS environments.
Conduct initial IT orientation for new hires during their onboarding.
Provide computer support services for software and hardware in line with company guidelines.
Test computer systems to ensure functionality.
Identify and resolve issues affecting operating systems.
Communicate effectively with end users regarding their machines.
Maintain and upgrade computer systems, offering recommendations as necessary.
Assist in IT initiatives as directed by IT leadership.
Maintain peripheral devices like printers and scanners and troubleshoot related issues.
Manage the delivery, tracking, and recording of hardware assignments to new employees.
Train end users on basic MacOS hardware and software usage.
Understand network topology to assist during outages.
Possess a deep understanding of SaaS services and operations.
Have experience with SSO, SAML, and OpenID Connect protocols.
Support employee onboarding and offboarding processes.

About Transmit Security

Transmit Security is revolutionizing the way businesses manage customer identities and prevent fraud. Our platform offers cutting-edge solutions tailored for high-stakes industries, ensuring security and trust for our clients.

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Join Transmit Security, the leader in customer identity and anti-fraud solutions, delivering a unique platform that integrates customer identity management, identity verification, and fraud prevention.Our innovative services cater to a wide range of industries, including banking, financial services, insurance, fintech, gaming, e-commerce, telecommunications, media, and utilities.About the Role:As an IT Support Specialist, you will play a crucial role in diagnosing and resolving end user issues, managing service requests, and ensuring our technical systems operate seamlessly. You will provide high-quality technical support to employees, focusing on their daily tasks and ensuring a smooth computing experience.What You’ll Do:Assist employees with MacOS desktop systems.Demonstrate strong knowledge of both Windows and macOS environments.Conduct initial IT orientation for new hires during their onboarding.Provide computer support services for software and hardware in line with company guidelines.Test computer systems to ensure functionality.Identify and resolve issues affecting operating systems.Communicate effectively with end users regarding their machines.Maintain and upgrade computer systems, offering recommendations as necessary.Assist in IT initiatives as directed by IT leadership.Maintain peripheral devices like printers and scanners and troubleshoot related issues.Manage the delivery, tracking, and recording of hardware assignments to new employees.Train end users on basic MacOS hardware and software usage.Understand network topology to assist during outages.Possess a deep understanding of SaaS services and operations.Have experience with SSO, SAML, and OpenID Connect protocols.Support employee onboarding and offboarding processes.

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