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Join our dynamic team at Scalian as an IT Support Technician. In this pivotal role, you will be responsible for providing exceptional technical support to our clients and ensuring seamless operations within our infrastructure and cloud environments. Your expertise in DevSecOps will be invaluable as you troubleshoot, resolve issues, and enhance our IT services.
Scalian is a leading company in the IT services sector, dedicated to delivering innovative solutions and support. We pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive. Join us and be part of a company that values growth, creativity, and excellence.
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Search for Bilingual Customer Service Representative (French/English) - Remote Tech Support
160 results
Are you driven by a passion for assisting customers and adept at resolving both software and hardware challenges? Join Keycafe as a Bilingual Customer Service Representative (French/English) and provide exceptional support to our global clientele from the comfort of your home in Morocco.In this role, you will troubleshoot technical issues, guide users throug…
Join our dynamic team at nuitee as a Multilingual Customer Service Representative. In this role, you will be the first point of contact for our diverse clientele, providing exceptional support in French, Arabic, and English. Your ability to communicate effectively and empathetically will be essential in addressing customer inquiries and resolving issues promptly.We are seeking individuals who are passionate about customer service and have a flair for languages. If you thrive in a fast-paced environment and enjoy helping others, we would love to hear from you!
SupportYourApp delivers technical and customer support for leading tech companies worldwide, operating in over 30 countries and 60 languages. The team supports SaaS, software, and hardware solutions for a varied client base, including names like MasterCard, Calm, and MacPaw. This remote Technical SaaS Support Specialist role is based in Morocco (Tetouan or Tangier-Tétouan-Al Hoceima). The position requires fluency in both French and English and focuses on supporting customers across multiple channels. What you will do Deliver technical support in French and English via email, phone, chat, and video calls. Troubleshoot and escalate issues as needed, ensuring timely and clear communication with customers. Document all interactions accurately in the CRM system. Identify, reproduce, and report bugs to Product and Development teams. Gather customer feedback to suggest product improvements. Meet key performance indicators, such as response time, resolution rate, and customer satisfaction. Stay updated on platform changes, policies, and industry news. Handle high volumes of support requests during busy periods and major events. Requirements C1 level proficiency in both French and English (spoken and written). At least 2 years of experience in customer, SaaS, or technical support, especially with complex solutions. Advanced Excel skills, including VLOOKUP, reporting, and data analysis. Strong problem-solving abilities and a customer-focused mindset. Ability to multitask and prioritize in a demanding setting. High attention to detail and accuracy with customer data. Basic computer skills and experience with CRM systems and support tools. Personal laptop or computer (minimum 8GB RAM) and reliable internet (at least 50 Mbps download, 40 Mbps upload). Dedication to high-quality service and meeting performance goals. Preferred qualifications Experience using Zendesk. Analytical mindset for spotting trends and suggesting solutions.
As a Bilingual Helpdesk Support Specialist, reporting directly to the IT Support Manager, you will provide essential level 1 (and potentially level 2) technical support to Spanish and English-speaking users.Your role will involve remote intervention to diagnose, resolve, and monitor technical incidents related to workstations, applications, and IT tools.This position requires exceptional customer service skills, a strong attention to detail, and excellent communication in Spanish and English.Main Responsibilities:User Support and Assistance:Manage incidents and requests via phone, email, or ticketing system.Diagnose technical issues (hardware, software, network, access).Resolve level 1 incidents remotely.Escalate complex incidents to higher support levels as necessary.Ensure ticket follow-up until resolution.IT Environment Management:Install and configure workstations.Manage user accounts (creation, deletion, access rights).Assist users with office and business applications.Participate in IT updates and deployments.Follow-up and Reporting:Document incidents and solutions in the management tool.Contribute to continuous improvement of support.Adhere to SLA and internal procedures.
About HuzzleAt Huzzle, we specialize in connecting outstanding talent with premier opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our diverse clientele includes dynamic startups and established tech firms operating within sectors such as SaaS, MarTech, FinTech, and IT services.Unlike conventional outsourcing agencies, we ensure that our candidates are integrated directly into client teams, allowing them to work as valued in-house members.Role Type: Full-timeEngagement: Independent Contractor Job SummaryWe are on the lookout for a French-speaking Sales Development Representative (SDR) who possesses a solid background in IT or SaaS sales to join our high-achieving outbound sales team.This remote SDR position focuses on prospecting, lead generation, and securing qualified meetings with decision-makers in French-speaking regions. You will be instrumental in enhancing our sales pipeline and contributing to revenue growth.About the CompanyOur client is a rapidly expanding IT/SaaS company delivering cutting-edge digital solutions to businesses across Europe. With a robust footprint in French-speaking markets, they are scaling their outbound sales team to accelerate pipeline growth and broaden their customer base.Key ResponsibilitiesConduct multi-channel outbound prospecting (cold calls, emails, LinkedIn outreach) in French and EnglishIdentify, qualify, and nurture leads within key industries and regionsSchedule high-quality meetings and demonstrations for Account ExecutivesTailor outreach strategies based on regional market insights and buyer personasMaintain and oversee pipeline activity using CRM systems (HubSpot, Salesforce)Collaborate with marketing and sales teams to refine messaging and targetingMonitor performance metrics and consistently surpass KPIs (meetings booked, pipeline generated)Stay updated on market trends and competitive landscape in French-speaking regionsRequirements5+ years of experience in Sales Development, Outbound Sales, or Lead GenerationProficiency in French (C1/C2 level) and strong English communication skillsDemonstrated experience targeting or selling to French-speaking markets (France, Belgium, Switzerland, Quebec)Proven track record of exceeding outbound sales targetsFamiliarity with CRM tools (HubSpot, Salesforce) and sales engagement platformsExceptional communication, negotiation, and objection-handling capabilitiesSelf-motivated, organized, and results-focusedExperience in SaaS, Tech, or B2B services is essentialBenefits Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and FinTech sectors.
Join Our Innovative Team as a Backend Developer (French Speaker)We are seeking a talented and motivated Backend Developer who is fluent in French to become an integral part of our dynamic backend team. Your contributions will help us expand our product offerings in France and beyond.About UsOur dedicated team comprises four backend developers and one data engineer. We focus on delivering a product that achieves four key objectives:Efficient probe managementRobust network data analysis using various engines (antivirus, shellcode detection, ransomware detection, etc.)Dynamic network visualizationsSeamless alert and network metadata forwarding to diverse systemsWe adhere to agile methodologies and implement Behavior-Driven Development (BDD) to ensure high-quality deliverables.Your Key ResponsibilitiesAs a Backend Developer, your primary responsibilities will include:Integrating advanced AI engines into existing pipelinesEnhancing our web API to cater to the needs of our frontend team and various API clientsOptimizing pipeline and database performanceEnsuring high levels of security within our systems and coding practicesContributing to ongoing improvements in code quality, architecture, and code sharingCollaborating closely with Product Owners and teams such as frontend and R&D for product enhancementsParticipating in code reviews to maintain high standardsTechnical EnvironmentOur technology stack includes:PythonGoDocker / Git / GitLabLinuxDjango/DRFgRPCPostgresElasticsearch/Logstash/Kibana
About NuitéeNuitée is revolutionizing the global travel industry by developing an API-centric infrastructure designed for seamless connectivity across various sectors. Founded in 2017, we are dedicated to simplifying the complex travel ecosystem, enabling hotels, OTAs, fintechs, and super-apps to deliver dependable travel solutions effortlessly. Our platform provides direct access to hotel inventory with superior pricing, coverage, and technology.With a presence in major cities, including London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée has established itself as a trusted infrastructure provider for industry giants like Hopper, Expedia, Priceline, Google, and Uber. Backed by prominent venture capitalists and renowned investors from Booking.com, Stripe, and Shopify, we are poised to transform the B2B travel landscape and empower innovative applications through advanced APIs.Join us at Nuitée as we lead the charge in providing AI-driven, personalized travel experiences for the modern traveler.
Mazars
Mazars seeks an IT Support Technician to provide first-line technical support for internal teams in the Casablanca office. The focus is on keeping information systems operational and resolving day-to-day technical issues as they arise. Main responsibilities Handle technical support requests from staff based in Casablanca Diagnose and resolve hardware and software issues Support system upgrades and carry out regular maintenance tasks Role overview This position centers on practical problem-solving and direct support. The IT Support Technician plays a key part in maintaining reliable systems and ensuring staff can work without interruption.
Join LEONI, a global leader in the development of wiring systems and cable technology, as an Advanced Customer Service Specialist. In this role, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met efficiently and effectively.Your key responsibilities will include managing customer inquiries, resolving issues, and providing detailed product information. You will work closely with various teams to enhance customer satisfaction and contribute to our commitment to quality.
About Our ClientJoin a dynamic and rapidly expanding SaaS company that is revolutionizing the CFO's office by simplifying and digitizing operations. Partnering with thousands of corporations and SMEs worldwide, our client has consistently achieved impressive double-digit growth over the past three years. As the company seeks to scale internationally, they are looking for innovative individuals who are eager to support this ambitious global vision.Our Client’s Vision for Europe:With over $3 million invested for aggressive expansion in the European market, our client aims to generate over $20 million in revenue within the next 2-3 years. The initial focus will be on launching their E-invoicing product in Belgium, followed by strategic expansions into France, Poland, Germany, and Spain.About the RoleAs one of the pioneering Sales Development Representatives (SDRs) during our client’s European expansion, you will play a crucial role in driving revenue growth specifically in the French market. This high-impact position offers the unique opportunity to build a robust sales pipeline from the ground up and influence the go-to-market strategy. Your responsibilities will include outbound prospecting, engaging with key decision-makers, and creating opportunities with leading enterprises across Europe.This is a temporary one-year position, providing you with the chance to make an immediate impact while gaining valuable experience in enterprise SaaS sales. As an early member of the team, you will collaborate closely with sales leadership, fast-track your career development, and contribute to a high-growth journey from day one.
ELVTR is a leading online education platform that specializes in delivering live courses taught by top executives from prestigious global companies. Our innovative approach distinguishes us in the realm of online education, providing exceptional value for our students.Position Overview:We are actively seeking a dedicated Sales Representative to become a vital member of our high-performing sales team. This position is centered around finalizing deals with warm leads who have already pre-booked their consultation calls, eliminating the need for cold calls or lead generation. In this high-stakes sales environment, your achievements will be generously rewarded with performance-based bonuses.This is a full-time, remote contract position, available to candidates residing anywhere in Morocco. Please note that working hours must align with either UK or US time zones.This role is ideal for you if:You're a Closer: You excel at sealing deals and thrive in an environment rich with opportunities and rewards.You Build Relationships: You recognize that sales are about relationships, not just transactions, and you aim to cultivate long-lasting connections.You're Self-Motivated: You possess an intrinsic drive to meet and exceed your targets without needing external pressure.You're a Team Player: You appreciate that while individual achievements are important, collaboration is essential for overall success.Requirements:Close Sales: Engage with pre-booked warm leads to successfully close high-ticket sales.Client Relationship Development: Foster strong relationships with prospective clients by understanding their needs and aligning our offerings appropriately.Performance Tracking: Regularly monitor your sales metrics and strive to surpass your targets.CRM Management: Accurately log call data and customer interactions in our CRM system for effective tracking and reporting.Team Collaboration: Collaborate closely with the sales and customer service teams to ensure a seamless client experience.Feedback Loop: Provide valuable insights to the marketing and production teams based on customer feedback.Qualifications:Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred.Language Proficiency: Excellent command of English, both written and verbal, is mandatory.Tech-Savvy: A solid understanding of modern online sales technologies is essential for navigating various platforms and tools integral to this role.High Cognitive Skills: Ability to engage intellectually with our educated customer base, demonstrating a deep understanding of their needs.
Division50 delivers lead generation and digital marketing services to businesses worldwide, with a focus on outbound sales, appointment setting, and strategies that drive revenue growth. The company specializes in building sales pipelines through data-driven outreach, high-performance sales teams, and marketing solutions tailored for international markets. Role overview This remote position is for a Full-Cycle Sales Executive based in Morocco, dedicated to the French market. The role covers the entire sales process: from researching prospects and generating leads to outreach, qualification, and closing deals. Experience in selling marketing or lead generation services and a strong understanding of B2B value delivery are essential. What you will do Market research and lead generation: Identify target industries, define ideal customer profiles, and pinpoint decision-makers within the French market. Build and manage lists of quality prospects. Analyze competitors and market trends to refine outreach. Outreach and prospecting: Run cold calling, email, and LinkedIn campaigns. Engage with potential clients and generate qualified leads. Adapt messaging to fit industry and buyer personas. Sales qualification and pipeline management: Assess leads for budget, needs, and authority. Track progress and maintain accurate records in a CRM. Schedule and lead discovery calls and presentations. Closing and revenue generation: Present Division50’s marketing and lead generation offerings. Address objections, negotiate terms, and close sales. Oversee a smooth onboarding process for new clients.
Deliverect
Join Deliverect, where we are transforming commerce with our API-first platform that connects a comprehensive suite of on and off-premise solutions. Our mission is to empower the food and retail sectors to enhance their revenue streams and streamline their operations, facilitating smooth experiences for businesses to sell anywhere and deliver everywhere. Be a part of this thrilling journey, where your role will significantly influence how businesses engage with their customers in a fast-paced global market.Department Overview:Our Customer Experience team at Deliverect is passionate about driving our customers' success through tailored support and continuous assistance. We ensure that businesses of all sizes fully leverage our products, with a focus on personalized guidance and 24/7 support. Our global team combines industry expertise with a customer-centric approach to foster ongoing improvements and achieve remarkable results worldwide. By providing customized assistance and gathering user feedback, we integrate a personal touch with cutting-edge technology, making exceptional customer experiences a core element of every Deliverect interaction.Your Contribution:As a Frontline Support Specialist, you will play a vital role in delivering outstanding customer service and ensuring smooth operational processes. You will serve as the primary contact for most customers, efficiently resolving technical challenges and addressing their concerns with finesse. Your contributions will directly enhance customer satisfaction, minimize churn, and support continued subscription growth, all crucial for customer retention and lifetime value. By helping businesses fully utilize our products and maintain seamless interactions, you will significantly improve customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and expedite resolution times. Additionally, your efforts in optimizing internal processes through prompt inter-department communication and effective troubleshooting will enhance organizational efficiency.Work Schedule:This role requires flexibility beyond standard business hours, including weekends and holidays on a rotating basis. A typical work week may involve Monday through Friday, from 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, with expectations for adjustments to meet operational demands. All work completed during this schedule will be compensated in accordance with local laws, including overtime and holiday pay provisions. Regular working hours will be between 7:00 am - 10:00 pm, Monday to Friday, with rotating weekend shifts and holiday work as dictated by business needs.
Inetum
Join our dynamic team at Inetum as a Salesforce Tech Lead, where your expertise will drive innovative solutions and enhance our Salesforce platform. We are looking for a passionate leader who can navigate complex challenges and inspire a team to achieve excellence. You will be responsible for overseeing the technical aspects of our Salesforce implementations, ensuring that projects are delivered on time and meet our clients' business needs.
We are seeking our future Senior Support Engineer – CDI – Rabat, Casablanca, or Oujda.You will be responsible for managing and overseeing IT services, with a strong emphasis on transitioning projects into daily operations (BAU) and ensuring operational excellence.Your Responsibilities:Lead IT operations, including service management and process direction for MIM/IM.Ensure effective management of operations.Apply ITIL best practices (incident, problem, change management, service transition, capacity management).Coordinate the transition of projects to BAU, ensuring complete operational readiness and formal acceptance of services.Utilize and administer ITSM platforms, particularly Jira Service Management.Leverage observability tools (Kibana, Splunk, Datadog, Prometheus, New Relic) for monitoring and analysis.Manage infrastructure and application operations across cloud environments (AWS, Azure, GCP), Angular frameworks, networks, databases, and middleware.Communicate effectively and manage stakeholders with calm and decisive leadership during crisis situations.Analyze trends, plan capacity, and produce relevant reports.Simultaneously manage multiple projects in a dynamic and fast-evolving environment.
Join our dynamic team as a MuleSoft Tech Lead where you will spearhead innovative integration solutions and drive technical excellence. You will lead a team of skilled developers, guiding them through complex integration projects while ensuring adherence to best practices and methodologies.Your role will involve collaborating closely with various stakeholders to design, implement, and optimize MuleSoft solutions that align with business objectives. You will also be responsible for mentoring junior developers and fostering a culture of continuous improvement within the team.
Join SQLI as a Tech Lead specializing in Salesforce Core, where you will play a pivotal role in driving product innovations and enhancing customer solutions. In this dynamic position, you will lead a team of skilled professionals, ensuring the delivery of high-quality Salesforce applications that meet our clients' needs.
scalian
Join our dynamic team at Scalian as an IT Support Technician. In this pivotal role, you will be responsible for providing exceptional technical support to our clients and ensuring seamless operations within our infrastructure and cloud environments. Your expertise in DevSecOps will be invaluable as you troubleshoot, resolve issues, and enhance our IT services.
Devoteam
Join our dynamic team at Devoteam as a Java Tech Lead, where you will be at the forefront of innovative software development. Your expertise will guide our talented developers in creating robust Java applications that drive business success.We are looking for a visionary leader with a passion for technology and a commitment to excellence. You will mentor team members, optimize development processes, and ensure the highest quality standards in our projects.
Scalian
Join Scalian as a Tech Lead specializing in Data Snowflake where you will lead a dynamic team in implementing cutting-edge data solutions. Your expertise will guide our data architecture and optimization strategies, ensuring we harness the full potential of Snowflake's capabilities.You will collaborate closely with cross-functional teams, drive innovative data initiatives, and mentor junior engineers, shaping the future of our data management processes.
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