Qualifications
Responsibilities:Integration Monitoring & Issue ResolutionOversee integration platforms and troubleshoot system errors across key workflows (e.g., eCommerce, 3PL, vendor tools). Diagnose issues and escalate complex cases, providing documented root cause analysis. Monitor and report on system performance metrics, including error rates and SLAs. Integration Support & MaintenanceAssist in developing and testing system integrations (data mapping, configurations, connections). Conduct routine maintenance tasks such as reprocessing failed jobs and updating credentials. ERP & Systems SupportMaintain system templates, reports, and saved searches for accuracy. Ensure data integrity through regular system audits and data cleanup. Documentation & ReportingCreate and update runbooks for troubleshooting common issues. Document processes and maintain standard operating procedures (SOPs). Onboarding & OffboardingProvision and deprovision user accounts across internal systems. Manage contractor access and ensure timely account expirations. SaaS AdministrationMaintain platform hygiene, including user access and permissions. Conduct regular access reviews in alignment with security best practices.
About the job
Join HireHawk, where we bridge the gap between exceptional global talent and high-performing U. S. companies. We are dedicated to identifying professionals who combine expertise with a passion for making an impact. Our mission is to facilitate career growth for candidates while providing our clients with reliable, remote-ready talent that contributes from day one.
The IT & Systems Operations Analyst role is a dynamic, cross-functional position that supports both Technology Operations and Corporate IT functions. You will play a crucial role in maintaining the operational integrity of our internal systems, which include integrations, SaaS platforms, and employee access management.
This is not your typical help desk position. As an analyst, you will engage with multiple enterprise systems, ensuring seamless integrations, monitoring system performance, and safeguarding security and operational efficiency. This role offers exposure to a diverse range of technologies and the chance to collaborate closely with engineering and IT leadership, presenting excellent opportunities for professional development.
About HireHawk
At HireHawk, we specialize in connecting top global talent with high-performing U. S. companies. We are passionate about empowering candidates to advance their careers while delivering reliable, remote-ready talent to our clients.
