ITSM/ITIL Solutions Architect

MiratechCórdoba

Remote Part-time

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Experience Level

Mid to Senior

Qualifications

To succeed in this role, you should possess:A solid understanding of ITIL frameworks and best practices. Experience in IT service management and architecture design. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Relevant certifications in ITIL or related fields.

About the job

In this part-time role, you will collaborate with cross-functional teams, assess client needs, and ensure alignment with ITIL best practices. Your contributions will be essential in optimizing service delivery and enhancing user satisfaction.

About Miratech

Miratech is a leading IT service management provider, dedicated to delivering innovative solutions that help organizations transform their service delivery. With a global presence and a commitment to excellence, we empower our clients to achieve their business objectives through effective IT strategies.

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About SunnyData: At SunnyData, a premier partner of Databricks technology, we are dedicated to empowering our clients through scalable architectures, efficient data engineering pipelines, seamless data consumption layers, and cutting-edge machine learning and artificial intelligence applications. As a Solutions Architect, you will play a crucial role in ensu…

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ITSM/ITIL Solutions Architect

Miratech

Part-time|Remote|Córdoba

Join Miratech as an ITSM/ITIL Solutions Architect, where you'll be instrumental in designing and implementing IT service management solutions that drive efficiency and improvement across our client's operations. Your expertise in ITIL principles will guide our teams in delivering exceptional services and creating value through innovative solutions.In this part-time role, you will collaborate with cross-functional teams, assess client needs, and ensure alignment with ITIL best practices. Your contributions will be essential in optimizing service delivery and enhancing user satisfaction.

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Solutions Architect at TransPerfect | Buenos Aires

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TransPerfect is committed to delivering enterprise-level solutions tailored to our diverse international clientele leveraging the GlobalLink suite of products. Our core mission focuses on fostering seamless communication and collaboration across various cultures and languages.About the RoleAs a Solutions Architect, you will engage with internal teams to design and implement enterprise-level solutions for TransPerfect’s global clients utilizing the GlobalLink suite. You will serve as the primary liaison for clients, collaborating closely with Solutions Engineers and Developers throughout the implementation process.Contract DetailsThis position is a one-year contract with the potential for permanent employment.Key ResponsibilitiesCollaborate with the Solutions Engineering team to gather and assess configuration requirements from clients.Create detailed project plans that outline implementation specifics and timelines, including risk assessments.Ensure compliance with implementation deadlines.Coordinate with clients' internal teams during the GlobalLink product implementation.Execute and verify configuration tasks within GlobalLink tools based on client specifications.Act as the main technical contact and escalation point for client inquiries.Support the support team with any client-related configuration challenges.Participate in the lifecycle of GlobalLink products by collaborating with the Product Management team to report client technical issues and request new features based on direct client feedback.Represent the Solutions Architect team in discussions regarding specific projects and initiatives.

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Solutions Architect at TransPerfect | Buenos Aires

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TransPerfect is committed to delivering top-tier enterprise solutions for our global clients through the innovative GlobalLink product suite. Our goal is to facilitate effective communication and collaboration among diverse cultures and languages, ensuring that our clients succeed in the global marketplace.About the RoleAs a Solutions Architect, you will work collaboratively with our internal teams to design and deploy enterprise-level solutions tailored to TransPerfect’s international clientele using the GlobalLink suite. You will serve as the primary liaison for clients, partnering closely with Solutions Engineers and Developers throughout the implementation process.Contract DurationThis position is initially a 1-year contract with the potential for a permanent role thereafter.Key ResponsibilitiesCollaborate with the Solutions Engineering team to gather and analyze client configuration requirements.Develop detailed project plans that outline implementation specifics, timelines, and risk assessments.Ensure adherence to implementation deadlines and milestones.Coordinate with clients' internal teams to manage the successful deployment of GlobalLink products.Execute and validate configuration tasks within GlobalLink tools based on client specifications.Act as the primary technical contact and escalation point for client inquiries.Support the client support team with configuration-related issues.Engage with the Product Management team throughout the GlobalLink product life cycle, reporting technical issues and suggesting enhancements based on client feedback.Represent the Solutions Architect team in client interactions and engagements.

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