About the job
As an Account Director, you will spearhead all facets of account management and team leadership, encompassing client strategy, performance, and financial oversight within our agency.
Core Competencies
Client Relationship & Influence:
• Be the internal expert for client relations.
• Serve as the primary point of escalation for business matters.
• Skillfully guide clients towards optimal decisions.
• Cultivate immediate rapport and trust with key client stakeholders.
Financial & SOW Management:
• Develop, propose, and negotiate Statements of Work (SOW) and retainer agreements.
• Proactively manage SOWs, Master Service Agreements (MSAs), renewals, and negotiations.
• Ensure accountability for achieving profitability targets.
Industry Knowledge & Business Growth:
• Leverage comprehensive industry insights to benefit the client's business.
• Actively seek to expand and grow existing business relationships.
• Collaborate with the New Business team on Requests for Proposals (RFPs) and agency presentations.
Leadership & Team Management:
• Embrace calculated risks to meet objectives.
• Maintain a real-time perspective to ensure continuous client satisfaction.
• Anticipate the effects of internal decisions and adjust accordingly.
• Foster a cooperative and respectful environment with cross-agency peers.
• Set clear expectations regarding deliverables and project scope.
• Communicate effectively and manage expectations with senior management.
• Provide honest and constructive feedback to team members.
Execution & Problem-Solving:
• Take responsibility for delivering high-quality work within budget and scope.
• Identify potential issues early and propose proactive solutions.
• Maintain strong relationships with strategy, creative, production, and project management teams to address critical business challenges.
• Ensure the entire cross-functional team has an excellent rapport with clients.
Communication Skills:
• Tailor direct communications for all organizational levels.
• Exhibit confident and effective presentation skills.
• Resolve conflicts calmly and neutrally.
• Discern unspoken concerns and guide the team accordingly.
Industry Background:
Experience in advertising agencies, in-house agencies, or marketing agencies is preferred.

