About the job
Job Purpose: As the Account Management Lead at First Mile, you will spearhead a dynamic team of Account Managers and Junior Account Managers, driving our strategic initiatives to fulfill our ambitious B2B customer growth and retention objectives. Your role involves cultivating, expanding, and nurturing pivotal customer relationships, maximizing commercial value with strategically significant large clients. You will ensure that our customers receive exceptional account management, aiding them in achieving their sustainability goals while delivering innovative projects that underscore the value of their partnership with First Mile.
Key Accountabilities
Team Leadership and Development: Inspire, manage, and cultivate your team, providing guidance and growth opportunities to enhance their skills and performance, ensuring they excel in their roles.
Customer Retention and Growth: Oversee portfolio planning and risk management, aiming for industry-leading customer retention rates. Develop creative, value-driven propositions to optimize growth opportunities and ensure that sales targets are met or exceeded, all while maintaining strong margins.
Strategic Contribution and Ownership: Play a vital role in shaping the long-term business strategy and service offerings by leveraging customer and market insights to enhance future services, pricing models, and product development.

