About the job
About InfoTrack
InfoTrack is a pioneering platform that connects law firms to courts and essential litigation services seamlessly. As global leaders in legal technology, we possess unmatched expertise in creating integrations that significantly enhance the operational efficiency of law firms and the judicial system.
At InfoTrack, we understand that our team members are vital to our success. We are committed to cultivating a high-performance culture that emphasizes professional growth, open communication, and transparent leadership. If you are intelligent, dedicated, and driven to contribute to a market-leading solution that positively impacts our clients, we invite you to join our team.
About the Role
The Account Manager is integral to driving growth at InfoTrack and strengthening our relationships with legal clients. We seek a smart, resourceful, and sales-driven individual who excels in building enduring client partnerships. You will manage a portfolio of existing accounts, identify opportunities to expand the use of InfoTrack's solutions, ensure client satisfaction, and enhance operational efficiency for law firms. Your focus will be on retaining, growing, and diversifying client value while achieving tangible revenue growth. Success in this role means taking ownership of your accounts from start to finish: understanding client needs, positioning InfoTrack's products as effective solutions, and delivering an exceptional client experience at every stage.
This is a hybrid role based in our Chicago office.
Responsibilities
- Drive Revenue Growth – Identify opportunities within existing client accounts to boost product adoption and revenue through strategic initiatives.
- Engage Proactively – Foster regular, meaningful communication with clients to understand their needs, provide support, and discover new opportunities for added value.
- Achieve Performance Goals – Consistently meet or surpass targets by effectively managing your pipeline and tracking progress toward your quota.
- Champion the Client Perspective – Ensure that client needs inform decisions and actions, developing service practices that deliver both satisfaction and business impact.
- Foster Long-term Satisfaction – Support clients throughout their lifecycle, act on feedback, and resolve challenges promptly and professionally to enhance loyalty.
- Communicate with Clarity – Convey information and insights clearly and confidently, both internally and in client interactions.

