About the job
SISCO, a subsidiary of Cottingham & Butler, is a prominent third-party benefit administration firm committed to optimizing employee benefits for our clients. We pride ourselves on creating a meaningful and effective experience by employing top talent and utilizing advanced technology. Our company thrives on ambitious, driven individuals like yourself.
The SISCO Account Manager acts as the primary liaison for assigned brokers and clients, ensuring timely and accurate responses to their inquiries. This role requires close collaboration with various internal teams, including Customer Service, Implementation, and Enrollment, to deliver outstanding service and efficiently manage client requests, including both standard and custom reporting needs.
Key Responsibilities:
1. Provide exceptional service to clients, ensuring timely responses to inquiries, analyzing plan performance, conducting regular review sessions, and implementing innovative strategies as needed.
2. Manage the renewal process for various coverage types, ensuring all necessary reporting is completed and delivered to relevant parties a minimum of 90 days before client renewal.
3. Serve as the central point of contact for all information related to client renewals or mid-year changes, coordinating the distribution of information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information requirements.
4. Lead virtual and in-person meetings with clients and brokers to support Open Enrollment and facilitate collaborative renewal discussions.