About the job
About AlphaSense:
AlphaSense is the trusted market intelligence platform for the world’s leading companies, leveraging advanced AI to provide valuable insights for informed decision-making. Our extensive collection of both public and proprietary content encompasses equity research, company filings, event transcripts, expert calls, news, trade journals, and client-specific research materials.
In 2024, AlphaSense's acquisition of Tegus strengthens our commitment to empower professionals with AI-driven market intelligence, enhancing growth, innovation, and content diversification. Together, we provide our users with unparalleled access to insights across thousands of data sets. Trusted by over 6,000 enterprise customers, including a majority of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, employing over 2,000 individuals globally with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our team!
About the Team:
The Customer Success team consists of Product Specialists and Account Managers dedicated to delivering strategic guidance to our diverse clientele, which ranges from Fortune 1000 companies to some of the largest financial institutions globally.
The Customer Success team acts as valued partners to our clients, employing a consultative approach to address challenges and optimize our product utility. We are committed to ensuring our customers have the critical data they need to make informed decisions, focusing on customer retention, maximizing product usage, and collaborating with the sales team to identify growth opportunities.
About the Role:
The Account Manager for Financial Services is responsible for cultivating multi-dimensional relationships with clients and key stakeholders to effectively retain and expand our customer base. In this position, you will be the primary contact for our financial clients, managing inbound inquiries, outbound engagements, relationship updates, and renewal discussions. You will work with a diverse range of clients, including Hedge Funds, Asset Managers, and Investment Banks.

