About the job
The Fairmont Washington, D.C. is on the lookout for a personable and detail-oriented Accounting Supervisor to enhance our team. This pivotal role will focus on delivering timely and friendly service to our hotel clients while expertly managing accounts receivable records. The ideal candidate will demonstrate exceptional attention to detail, effective time management, and strong organizational skills to uphold the financial integrity of our esteemed property.
Key Responsibilities:
- Exhibit a consistently positive service attitude while assisting internal and external guests via phone and email.
- Conduct daily reviews of the Guest Ledger, manage checked-out guest and group accounts, and coordinate with the Front Desk on any outstanding debits to ensure resolution within 48 hours.
- Analyze the Aging report weekly to identify overdue accounts requiring follow-up.
- Assist in preparing invoices for groups, weddings, catering, intercompany transactions, FIT, and diplomatic clients as assigned.
- Oversee bill reviews and final payment collections while maintaining master accounts and ensuring adherence to audit standards.
- Maintain a comprehensive bill review log.
- Process guest refunds promptly upon receipt of paperwork from the Front Desk and ensure inclusion in the daily Income Audit.
- Support guests with requests for folios, credit card transaction receipts, and other billing inquiries.
- Collaborate with Reservations, Sales, Catering, and Banquets teams as necessary to facilitate the bill review process.
- Manage commission processing for groups per contractual terms and communicate with travel agents regarding commission statuses.
- Assist in processing advance deposits for groups and catering programs in line with deposit schedules, ensuring credit cards are saved as default payment methods for master accounts.
- Regularly follow up with clients and group contacts for prompt payment of group and catering invoices.
- Participate in weekly resume meetings to update the CSM team on the status of group prepayments.
- Assist the Assistant Director of Finance with documentation required to dispute chargebacks.
- Print and file all approved group invoices monthly.
- Track negative postings and ensure all necessary explanations, backups, and approvals are obtained for adjustment requests.
- Request and maintain tax-exempt documentation to ensure compliance with District of Columbia policies.
- Assist in Income Audit processes to ensure accurate revenue recording and compliance with hotel policies and standards.
- Conduct all activities in a professional manner that reflects positively on our department and property.
- Perform any other duties as assigned.

