About the job
As an Accounts Payable Operations Analyst (Invoice-to-Pay), you will serve as the operational control hub for Accounts Payable (AP). Your role does not involve posting invoices or scanning documents directly; instead, you will monitor dashboards and queues, identify errors and delays, ensure compliance with our external partners, and facilitate prompt actions from internal stakeholders (e.g., obtaining necessary approvals, gathering missing information) to ensure that invoices are accurately posted in SAP and primed for payment runs. You will assist the I2P Global Process Owner (GPO) by providing insights, conducting root-cause analysis, and driving continuous improvement initiatives.
Your Responsibilities
Daily Operations Monitoring
- Review I2P dashboards, AP queues, aging reports, exceptions, and workflow statuses (OCR → approval routing → SAP posting → payment readiness).
- Detect incorrect postings, stalled workflows, missing approvals, or deviations from the global process template.
- Initiate and monitor necessary actions with internal stakeholders (plants, procurement, business units) until issues are resolved.
External Service Partner Oversight
- Coordinate daily operations with the external AP team, verifying compliance with SOPs, work instructions, and service levels (SLAs/KPIs).
- Proactively identify recurring issues and ensure that corrective measures are implemented and sustained.
- Manage and escalate critical cases comprehensively until resolution.
Query & Supplier Coordination
- Oversee query management conducted by the external partner, ensuring proper categorization, prioritization, and timely resolution.
- Assist in supplier communications regarding escalations (such as missing data, disputes, invoice corrections, and payment clarifications).
- Collaborate with internal teams to secure necessary approvals and information for invoice processing.
ECM Workflow Quality (Comarch)
- Validate OCR results, AP queue behaviors, workflow routing (“send to employee”), and identify approval bottlenecks.
- Spot incorrect classifications, missing metadata, and workflow disruptions; document issues and request necessary fixes.
- Support testing of enhancements and template updates, ensuring procedures and knowledge bases are up-to-date.
Root-Cause & Continuous Improvement
- Conduct root-cause analysis on recurring errors (e.g., GR/IR mismatches, master data issues, PO discrepancies, workflow defects).
- Propose sustainable corrective actions to the I2P GPO and track their implementation.
- Contribute to AP performance reporting (processing times, backlog, error rates, rework).

