About the job
Join Growe Partners, a leading affiliate program offering premier betting and casino options, where our win-win philosophy drives our success. Your contribution will be vital as we prioritize partner satisfaction and mutual growth.
As an ideal candidate, you will be responsible for:
Assessing the quality of communication between affiliate managers and partners across various platforms including Telegram, Skype, and email.
Evaluating partner interactions based on established criteria such as tone, accuracy, compliance with internal protocols, and industry standards.
Monitoring response times to ensure adherence to communication SLAs.
Identifying potential issues, including neglected partners, delayed responses, and conflicts.
Escalating urgent matters and ensuring follow-through until resolution.
Delivering organized feedback to managers derived from quality assurance evaluations.
Assisting in the formulation and upkeep of communication guidelines, templates, and playbooks.
Documenting recurring errors and systemic challenges within the team.
Generating regular reports on communication quality and team performance.
Driving process enhancements that enhance the quality of partner interactions.
To thrive in this role, you should bring:
Relevant experience in communication quality, QA, Support QA, Sales QA, or Operations.
Exceptional writing skills with clarity and professionalism.
A strong analytical approach and meticulous attention to detail.
A readiness to learn and adapt to the affiliate and iGaming sectors.
The capacity to operate efficiently in a dynamic, multi-tasking environment.
The perfect fit will possess these personal attributes:
A robust sense of accountability and commitment to quality.
The ability to offer constructive and tactful feedback.
A systematic mindset with a focus on process transparency.
The capability to maintain objectivity and neutrality in assessments.
Resilience under pressure and confidence in managing sensitive situations.
A proactive spirit and eagerness to improve.

