About the job
Aftersales Specialist (m/w/d) - Automotive Field Service
Location: Salzburg/Innsbruck, Austria
Working Hours: 38.5 hours
Contract Duration: 12 months
Be a key player in shaping the future of automotive service and elevate dealer processes to new heights.
Dive deep into the world of After Sales, uncover potential, and implement actions that truly make a difference.
If you are ready to take responsibility and sustainably enhance service quality, you are exactly who we are looking for.
- Comprehensive analysis of manufacturer-related service and workshop processes, brand promise implementation, and digitization in retail.
- Development of initiatives and corrective measures to improve individual performance in the aftersales process (customer orientation & satisfaction).
- Creation of presentations showcasing results and recommendations for action.
- Consultation with management in the dealership regarding future developments in service.
- Derivation and development of recommendations for the manufacturer aimed at process optimization.
- Presentation and implementation of these recommendations.
- Possibly advising, training, and coaching dealership and workshop staff to optimize internal operational workflows.
- Efficient planning of dealer visits considering travel times and costs (avoidance of downtime).
What We Offer
- Training Opportunities: Support for your professional and personal development.
- Work Environment: A dynamic and supportive working environment.
- Work-Life Balance: Flexible working hours and home office options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday), as well as health programs.

