About the job
Join our dynamic team as an experienced AI & Automation Lead at Rank Interactive! In this pivotal role, you will spearhead the delivery, optimization, and innovation of AI and automation capabilities across various domains including Customer Support, Player Protection, Fraud & Payments, High Value Customer, and Digital Operations. Your contributions will be crucial in underpinning our Intelligent Engagement strategy, ensuring we harness the power of cutting-edge technologies.
Located in Mauritius, you will lead a distributed team, which includes an AI Experience Designer and two AI Analysts. Your primary responsibilities will include overseeing the deployment, management, and continuous enhancement of AI and automation tools. You will serve as the main contact for all AI and automation activities, ensuring alignment with business priorities, adherence to robust governance, and commitment to safe, secure, and responsible AI practices.
As a thought leader in the field, you will leverage your deep vendor and tooling expertise to drive innovation and guide the adoption of advanced capabilities such as Generative AI, ensuring our operations remain at the forefront of technology.
Main Responsibilities:
- Lead, mentor, and develop a high-performing team across Mauritius and Sheffield.
- Drive collaboration, set clear objectives, and foster a culture of continuous growth.
- Own the delivery of automation initiatives within the Intelligent Engagement strategy by building and optimizing AI and Generative AI solutions.
- Ensure solutions are scalable and reliable, delivering measurable improvements in key performance indicators.
- Act as the operational owner for AI tools, ensuring alignment with business needs.
- Manage AI and automation tools in a business-as-usual context, ensuring stability and quick issue resolution.
- Monitor performance metrics and proactively implement improvements to enhance system performance.
- Prioritize AI and automation requests transparently, aligning with business value and maintaining robust governance.
- Ensure compliance with AI safety and governance standards, managing risks associated with AI deployments.
- Champion innovation by keeping abreast of industry trends and advancements in AI technology.

