About the job
About Us
At Hiya, we are dedicated to transforming voice communication into a safe, valuable, and human experience once more.
In a world where voice has become one of the least trusted forms of communication due to spam, scams, and AI manipulation, we are on a mission to restore its integrity.
Every month, our advanced AI voice technology processes over 28 billion calls, safeguarding more than 550 million users and supporting over 800 businesses worldwide. We collaborate with a growing network of global partners, including AT&T, Samsung, British Telecom EE, Rogers, MasOrange, Bell Canada, MasMovil, and Virgin Media O2. Our work not only thwarts malicious actors but also empowers individuals to confidently answer their phones again.
As we navigate a pivotal moment in voice technology, the demand for reliable communication is skyrocketing. Hiya is experiencing over 40% annual growth, expanding our reach globally, and redefining the future of voice.
Join our team to not only contribute to the present of voice but to shape its future: more intelligent, secure, and genuinely worthy of answering.
About the Role
As an AI Engineer, you will play a critical role in developing and integrating AI solutions into Hiya’s product offerings. Your focus will be on rapid iteration, prompt engineering, and practical applications. You'll optimize foundational models, design complex multi-agent systems, and innovate solutions that will drive the next generation of voice intelligence.
Key Responsibilities
Integrate AI solutions into our current products and workflows.
Collaborate with cross-functional teams to comprehend business needs and convert them into technical solutions.
Conduct evaluations and fine-tuning of large language models (LLMs) through prompt engineering.
Manage and implement AI orchestration, including agent-based systems.
Contribute to the design and development of AI-driven applications and interfaces.
Help define the technical direction and best practices for LLM application development.
Stay updated with the latest AI research and apply cutting-edge techniques.
Qualifications for Success
Strong programming skills in languages such as Python, JavaScript, or TypeScript.
Experience with foundational models and AI orchestration.
Familiarity with model evaluations and prompt engineering methodologies.

