About the job
Join a Leading Global SaaS Company | $28M Series B Investment | Fully Remote or Hybrid Work
The #1 AI Business Communication Platform
About CloudTalk
With a remarkable $28 million Series B funding from esteemed investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is revolutionizing business communication through AI. Our platform empowers over 4,000 sales and support teams to transform customer experience into their most significant competitive advantage for enhanced revenue growth.
We cater to businesses of all sizes, from innovative scale-ups like Deel to industry giants such as Nokia, Glovo, and Rakuten. Our mission is to enable businesses worldwide to facilitate meaningful conversations while managing calls and messages seamlessly from a single platform.
At CloudTalk, we strive to create an integrated ecosystem for communication among sales and customer service teams, allowing every professional to engage in more productive and impactful conversations.
Your Challenge:
Are you prepared to influence the future of AI-driven solutions? Join our AI Team — the forefront of our technological advancements. This team is dedicated to developing cutting-edge innovations and exceptional AI voice solutions, including voice agents, AI-generated summaries, and voicemail detection.
Your Responsibilities:
- Design and prototype the integration of AI capabilities into CloudTalk’s offerings, addressing model limitations, latency, cost, and reliability.
- Collaborate with product and engineering teams to conceptualize, define, and deliver new AI-powered features for voice and conversation intelligence.
- Conduct thorough research and evaluation of emerging AI models, tools, and architectures to identify optimal solutions for real-world applications.
- Develop prototypes and proof-of-concept solutions to validate innovative ideas prior to production deployment.
- Implement chosen solutions into production systems or partner closely with engineers to facilitate their integration.
- Evaluate and benchmark large language models (LLMs) and speech models to inform technical direction and product strategy.
- Create and manage automated evaluation pipelines to accelerate the feedback loop between research and production.
- Enhance existing AI functionalities through experimentation, prompt design, and system-level optimizations.
- Maintain an in-depth understanding of CloudTalk’s systems to ensure reliable AI integration.
- Promote best practices in the development, testing, and operation of AI systems.
- Stay informed about the latest AI advancements and continually assess their potential impact on our products.
Your Profile:
- Proven experience with AI systems, particularly LLM-based or speech-based applications.
- Ability to design pragmatic AI solutions while recognizing the limitations of existing models.
- Strong problem-solving and analytical abilities.
- Comfortable exploring new technologies and conducting experiments to drive innovation.
- Excellent communication skills and a collaborative mindset.

