About the job
About BigDataCorp
BigDataCorp is the largest datatech company in Latin America, democratizing access to data since 2013, thereby enhancing possibilities and certainties in an uncertain world.
We are pioneers in the capture, structuring, storage, and distribution of data in Brazil. Our unique process is compliant with the LGPD and other regulations, ensuring the ethical sourcing of all provided information.
About the Role
We are inviting candidates to join our talent pool!
The Commercial area is responsible for selling and supporting clients throughout the purchasing process and the utilization of BigDataCorp products and services. The Customer Success team, as the name implies, ensures client satisfaction and success during their journey with our solutions. This includes assisting clients with solution integration, understanding their business needs to suggest new solutions or process improvements, and facilitating interactions between clients and internal teams, fostering long-lasting relationships.
Responsibilities
- Onboard clients (Initial introduction, confirmation of credential receipt, integration follow-ups, initial presentations);
- Establish and maintain positive business relationships with clients (analysts, developers, operations);
- Align expectations through discussions;
- Conduct periodic meetings to monitor and understand each client’s status, addressing questions or suggestions for improvement to maximize their use of our solutions;
- Monitor client satisfaction (NPS);
- Analyze data and trends to identify, act upon, and influence long-term decisions to maximize portfolio potential;
- Act as a strategic partner to the sales team;
- Update CRM with all client interactions to maintain historical records;
- Track KPIs (revenue, volume, health score) for clients and identify opportunities or potential issues;
- Be the first point of contact for client support, addressing inquiries and redirecting technical issues to the support team.
Required Skills
- Previous experience in Customer Success;
- Knowledge of Customer Success processes;
- Understanding of Customer Success KPIs;
- Familiarity with everyday Customer Success software/tools;
- Excellent communication and presentation skills;
- Able to handle urgent situations and tight deadlines;
- Empathy and patience with clients;
- Ability to interpret graphs and reports.

