About the job
Join Our Mission to Empower Communities!
At GoFundMe, we are at the forefront of creating a global community dedicated to supporting individuals in need. Since our inception in 2010, we have facilitated the raising of over $40 billion, uniting people and nonprofits in a safe and secure environment where help is just a request away.
We are currently seeking a passionate and insightful Analyst II to join our Strategy & Operations (S&O) team within the Trust & Safety department. This role is pivotal in driving insights and operational excellence across our organization, allowing us to scale our impact effectively.
As an S&O Analyst II, you will spearhead complex analytical projects that guide our operational strategies, risk management efforts, and long-term objectives. Collaborating closely with leadership and cross-functional teams, you will develop KPI frameworks, optimize resource allocation, and identify strategic opportunities to enhance platform safety and user trust.
Your Responsibilities:
- Develop and refine KPI frameworks to assess Trust & Safety performance and operational health.
- Lead forecasting, capacity modeling, and scenario planning to support hiring and investment strategies.
- Conduct in-depth analyses of risk trends and operational challenges to inform decision-making.
- Create scalable dashboards and reporting tools to enhance visibility and accelerate response times.
- Identify inefficiencies and recommend data-driven process improvements.
- Collaborate with Product, Engineering, Policy, and Operations teams to inform strategic roadmaps using analytics.
- Design measurement frameworks to assess the impact of policy changes and operational initiatives.
- Support quarterly and annual planning cycles with comprehensive business cases and insights.
- Contribute to the development of analytical capabilities within Trust & Safety, mentoring junior analysts as needed.

