About the job
Join the Innovators:
At Australian Payments Plus (AP+), we are redefining the future of payments in Australia. Our mission is to drive innovation within the payments ecosystem, benefiting businesses, government, and consumers alike.
Our offerings encompass Australia's domestic debit network, a real-time, data-rich payments infrastructure, secure bill payments, digital identity verification, QR payments, and open wallet solutions. We’re embarking on an exciting journey filled with new possibilities.
Culture @ AP+:
We are a united team dedicated to one inspiring mission: to connect people and technology to enhance user experiences. Everyone is encouraged to share their bold ideas and make a meaningful impact through their contributions. We value career growth while maintaining a fun and flexible work environment.
Our core values drive us: lead with heart, learn for tomorrow, and live our legacy. It takes a passionate team to achieve a purpose like ours. Are you ready to change the game? We are eager to support you on this journey.
Your Role:
The Application Support Analyst will deliver hands-on technical and application support across AP+ payment systems within a complex, high-availability 24/7 environment. Acting as a key operational contact for internal teams, vendors, and external partners, you will ensure the stability, performance, and reliability of both real-time and batch payment services. Through proactive monitoring, in-depth troubleshooting, and strong collaboration, you will enable seamless operations, effective incident resolution, continuous improvement, and secure delivery of critical payment capabilities.
This is a 12-month maximum term role.
Your Responsibilities Include:
- Providing day-to-day application and operational support in accordance with established service levels and documented protocols.
- Proactively monitoring applications and infrastructure to ensure their availability, stability, and optimal performance.
- Investigating, troubleshooting, and resolving production incidents while participating in root cause analysis and post-incident reviews.
- Collaborating with internal teams, vendors, and external partners to ensure timely resolution of issues and smooth service operations.
- Participating in a 24/7 on-call roster, which includes after-hours, overnight, and weekend support for processing and deployments.
- Supporting change and release activities, including risk and impact assessments and effective stakeholder communications.
- Contributing to project delivery through non-functional testing, configuration support, and implementation activities.

