About the job
At Pearce Services, your future begins here!
Pearce Services stands as a premier technology-driven provider of asset management solutions for essential electromechanical infrastructure across North America. With a commitment to excellence, we deliver technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other vital electrical and mechanical infrastructures across sectors including renewable energy, telecommunications, and data centers. Established in 1998, Pearce employs over 4,000 dedicated professionals and operates in 28 locations nationwide. As a proud subsidiary of CBRE Group, Inc., the global leader in commercial real estate services and investment, we invite you to explore more at http://www.pearce-services.com.
Your Role
As the Area Manager for Cooling and Power, you will be responsible for overseeing the daily operations, ensuring safety and quality, managing performance, and enhancing on-site efficiency for HVAC and generator technicians working on mission-critical infrastructure. Your leadership will facilitate field execution, uphold technical service excellence, foster team development, manage inventory, and collaborate closely with internal support functions. You will be the foundation of field management in the region, driving team success and customer satisfaction through structured oversight and mentorship. Performance metrics will focus on Safety, Quality, and Efficiency. This position supports operations in the Ann Arbor/Lansing, MI area.
Key Responsibilities
- Lead and mentor HVAC, Generator, and cross-trained Alloy technicians in your designated area.
- Conduct quarterly ride-alongs for skill assessment, coaching, and performance documentation, ensuring optimal mentoring through thorough pre-planning and structured feedback.
- Collaborate with the Scheduling team to manage escalations affecting timely delivery, site access, weather considerations, and schedule adjustments post-parts receipt. Oversee work and on-call schedules.
- Coordinate with the regional Workforce Load Administrator to assess technician travel needs.
- Review all Work Orders requiring additional time to ensure technicians have the resources needed for timely completion.
- Support the customer success team in onboarding new subcontractors as needed.
- Collaborate with the Operations Fleet Specialist to ensure effective fleet management.

