The Assistant Bakery Operations Manager (ABOM) serves as a vital leadership role aimed at cultivating the next generation of Bakery Operations Managers. In this dynamic position, ABOMs will operate at near-BOM capacity, diligently executing bakery operations with speed, precision, and a strong sense of responsibility while honing the leadership skills essential for running a bakery independently.
This role seamlessly integrates hands-on operational excellence with talent development, administrative stewardship, and team leadership. ABOMs act as a genuine extension of the Bakery Operations Manager (BOM) and must be prepared to assume full bakery ownership when necessary. Our Knoxville, TN store is located at 2121 Cumberland Ave #103, Knoxville, TN 37916.
KEY RESPONSIBILITIES:
Operational Excellence
• Execute all core bakery operations, including inventory management, scheduling support, staffing coordination, and maintaining administrative checklists.
• Uphold stringent standards for product quality, cleanliness, food safety, and guest experience.
• Assist with ordering, ensuring inventory accuracy, and managing shrink control.
• Contribute to schedule creation and labor execution to achieve operational targets.
Talent & Team Development
• Support the recruiting, interviewing, onboarding, and training processes for new hires.
• Provide consistent coaching and immediate performance feedback.
• Hold team members accountable to company standards while fostering a culture of growth and development.
• Ensure training programs are executed according to company guidelines.
Leadership & Ownership
• Assume management of bakery operations independently in the absence of the BOM.
• Demonstrate urgency, accountability, and operational discipline.
• Collaborate with the BOM and Area leadership to identify operational gaps and implement effective solutions.
• Ensure continuity of operations during leadership transitions or staffing shortages.
• Perform additional duties as assigned.
WHAT SUCCESS LOOKS LIKE:
• Ability to independently carry out all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and consistently meeting high standards.
• A strong culture of accountability and consistency is established.
• Acts as a dependable operational leader during any coverage scenario.
• Demonstrates readiness and potential for upward mobility to a BOM role.
QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline with a keen attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable in fast-paced, high-volume work environments.
• Capable of fulfilling all bakery roles during peak business periods.
• Excellent communication and problem-solving skills.