About the job
Job Purpose Summary
The Assistant Manager plays a crucial role in the daily operations of the restaurant, partnering with the General Manager to ensure a productive and lucrative environment. This position encompasses the development and documentation of team members, financial oversight, safety protocols, security measures, and fostering positive guest relations. The Assistant Manager leads by example and is accountable for the C.O.R.E. 10 while supporting the General Manager in maintaining team accountability.
Essential Job Duties
- Assist in managing the Profit & Loss (P&L) Statement, ensuring financial goals are met, and daily budget projections are adhered to. Analyze individual restaurant performance and make operational adjustments as necessary.
- Develop an understanding of local market trends and guest demographics, actively participating in community initiatives to enhance business growth.
- Support vendor management to ensure quality and efficiency.
- Engage with guests, addressing complaints and ensuring exceptional service by coaching team members. Strategically position staff based on restaurant performance to improve service efficiency.
- Oversee the team member hiring process, performance evaluations, promotions, and terminations, while ensuring proper staffing levels aligned with sales.
- Directly coach team members to adhere to company policies and procedures, ensuring effective communication of operational information.
- Prepare performance reviews and manage pay administration, making recommendations to the General Manager based on team member needs.
- Work to reduce team member turnover by enhancing overall job satisfaction.

