About the job
About Us
At BOGGI Milano, an esteemed Italian brand, we seamlessly merge sartorial craftsmanship with a modern flair. Our commitment to valuing our people and fostering teamwork enables us to create a boutique experience where elegance, passion, and exceptional service converge, ensuring our customers enjoy a delightful shopping journey.
Key Responsibilities:
Lead sales initiatives on the floor, showcasing exemplary customer service that embodies BOGGI Milano's standards.
Collaborate closely with the Store Manager to assess sales metrics, KPIs, and customer trends to develop actionable strategies that enhance performance.
Implement CRM and clienteling strategies to foster enduring customer relationships and boost retention.
Address customer feedback and service challenges promptly to reinforce loyalty and trust in our brand.
Assist in daily operations such as scheduling, floor coverage, and task management to optimize service delivery.
Monitor sales activities and service execution, offering immediate coaching and performance assessments to team members.
Manage inventory levels in accordance with sales trends, collaborating with Merchandising, the Store Manager, and District leadership.
Team Development & Leadership:
Act as a proactive leader on the sales floor, mentoring and enhancing the skills of the sales team through direct observation and feedback.
Translate store and corporate objectives into clear performance expectations and developmental plans in collaboration with the Store Manager.
Enhance the selling, styling, and clienteling skills of team members to elevate overall performance.
Identify and nurture high-potential team members for internal advancement and succession planning.
Facilitate team meetings to share results, align on priorities, celebrate achievements, and maintain accountability.
Assist in onboarding and training new employees, ensuring they start with a strong understanding of expectations.
Work with the Store Manager and Training teams to deliver tailored learning and development programs.
Promote a culture of inclusivity, collaboration, and high performance aligned with BOGGI Milano’s values.
Operational Support:
Contribute to recruitment and workforce planning to ensure optimal staffing levels and a robust talent pipeline.
Partner with the Store Manager and HR to address employee relations with professionalism and confidentiality.

