About the job
Job Title: Associate Client Success Manager (B2B SaaS)
Company Overview:
At Prompt, we are transforming the healthcare space by providing cutting-edge, automated software solutions tailored for rehabilitation therapy businesses. As the leading entity in the therapy Electronic Medical Records (EMR) sector, we invite applications for the role of Associate Client Success Manager. This position is ideal for individuals passionate about enhancing the experience of our rehabilitation therapy teams and ensuring their ultimate success with our platform.
This role offers a unique chance to significantly influence our industry-leading Customer Success Team, which boasts a Net Promoter Score that surpasses competitors by 40 points. We are in search of a dynamic individual eager to introduce innovative ideas, tackle ambitious challenges, and refine successful strategies. Once you complete our extensive Client Success Employee Onboarding program (lasting 3-4 months), you will transition into a full Client Success Manager role, taking on all associated responsibilities.
This is an exciting opportunity to be a part of something special at Prompt as we continue to elevate our impact in the healthcare technology landscape.
Why Choose Prompt?
Engaging Challenges: At Prompt, we are dedicated to resolving complex issues that have historically affected the healthcare industry.
Exceptional Team: Prompt's success is built on a team of remarkably skilled individuals who have made significant contributions in their fields before coming together to develop the most effective software for rehabilitation therapists.
Balanced Work Culture: Unlike traditional finance institutions, we promote smart work over hard work. While we are committed to our tasks, at Prompt, you have ownership over your workload.
Positive Societal Influence: Prompt empowers outpatient rehabilitation organizations to treat more patients effectively while minimizing environmental impact, promoting a shift from paper-based systems to digital solutions.
The Role:
Following your onboarding, you will assume the responsibilities of a Client Success Manager, which include providing training, supporting clients post-Go Live, and fostering relationships to effectively communicate the added value of our features.

