About the job
About impact.com
impact.com stands as the premier commerce partnership marketing platform globally, revolutionizing how businesses grow through effective partnerships. Our platform empowers organizations to discover, manage, and scale partnerships throughout the customer journey. Serving affiliates, influencers, content publishers, brand ambassadors, and customer advocates, impact.com enables brands to achieve performance-driven growth through authentic relationships. With award-winning solutions such as Performance (affiliate), Creator (influencer), and Advocate (customer referral), we unify all platforms into one cohesive experience. As consumer reliance on trusted recommendations increases, impact.com ensures brands are present where it matters most. Currently, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, leverage impact.com to orchestrate more than 225,000 partnerships that yield tangible business outcomes.
Your Role at impact.com:
As an Associate Customer Success Manager, you will be the strategic cornerstone for our clients, facilitating their success and growth through the impact.com platform. You’ll serve as a dedicated advocate and product expert, addressing complex partnership challenges and transforming client objectives into quantifiable success stories. This is a dynamic opportunity to join a fast-paced team where you will significantly influence client retention, shape account strategies, and assist global brands in expanding their partnership ecosystems.
What You'll Do:
- Drive platform adoption by positioning yourself as a subject matter expert, conducting training sessions, and providing guidance on configurations, tracking, and reporting to ensure our clients’ success.
- Manage strategic account plans and conduct executive business reviews to communicate value, promote new initiatives, and align our solutions with clients’ business objectives.
- Execute commercial growth strategies by identifying renewal and expansion opportunities, developing pricing proposals, and analyzing program performance to enhance revenue.
- Collaborate across internal teams, including Sales and Product, to handle technical escalations and translate client feedback into actionable insights using JIRA and SFDC.
- Champion the client experience by proactively identifying churn risks and navigating complex situations to achieve the best outcomes for both the partner and impact.com.

