About the job
NielsenIQ is on the lookout for an Associate Manager skilled in operational and technical aspects of CIP processes (Global GRFE, SIRVAL, GSRS) within our dynamic production environment. In this pivotal role, you will lead a team dedicated to providing accurate and timely production data for US retailers, ensuring that our client insights are both reliable and consistent. You will work closely with various partners, including Retail Services, Retailers, Data Science, and Output Teams, to foster operational excellence.
Key Responsibilities
- Oversee and manage a team to guarantee precise and punctual data delivery to clients.
- Tackle technical challenges and facilitate the adoption of new tool enhancements within the team.
- Effectively communicate with stakeholders and manage Root Cause Analysis (RCA).
- Provide transparent project updates and handle client inquiries with efficiency.
- Define, monitor, and document processes; maintain updated records and track exceptions.
- Identify opportunities for automation and implement solutions leveraging R, Python, or Excel Macros; explore advanced techniques such as Machine Learning (ML) and Artificial Intelligence (AI).
- Ensure high-quality data setups across multiple markets while addressing client concerns.
- Execute input operations and related project work throughout the entire data processing cycle.
- Investigate data issues collaboratively with local and regional teams to ensure timely, accurate delivery.
- Partner with Retailers, StatOps, Data Science, and Output Teams to enhance data quality.
- Provide technical and process expertise for CIP deployment and support remote teams.
- Prepare and monitor KPIs related to on-time delivery and data accuracy.
- Thrive in a virtual, multicultural environment while maintaining robust stakeholder engagement.

