About the job
As an Associate ServiceNow Engineer, you will take initiative in analyzing and implementing data, software, and technology solutions that provide accurate, dependable, and reproducible outcomes within set timelines. Under the guidance of a senior leader, you will showcase your technical expertise and strong analytical capabilities. You will gain a solid understanding of software development and technology infrastructure, including servers, storage, network connectivity, and virtualization/cloud environments, as well as a general awareness of data integration, warehousing, data analysis, and visualization tools.
Key Responsibilities
- Execute routine tasks with competence and independence, ensuring reliable and consistent results.
- Analyze and evaluate results, identifying significant variances or deviations from ServiceNow best practices.
- Troubleshoot issues related to workflows, access, portals, and reporting.
- Exhibit proficiency in multiple techniques and appropriately adjust protocols to meet the evolving needs of our HR business.
- Continuously learn and master new functionalities within ServiceNow.
- Create and maintain essential technical documentation related to deliverables.
- Engage in requirement gathering for new ServiceNow HR requests.
- Comply with corporate standards and applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, and data security.

