About the job
Create Unforgettable Experiences with FIRST
FIRST Global Management Services Inc. is a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With three decades of excellence, we operate through flexible delivery models that include Embedded Teams, Corporate Campus Operations, and a Full-Service Agency.
We successfully manage over 37,000 events and projects annually across 110 countries, collaborating with more than 130 brands, particularly Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services.
Honored as the 2026 Chief Marketer Agency of the Year and recipient of the Ad Net Zero Award for sustainability, FIRST is consistently recognized for its commitment to excellence.
Discover more about us at www.firstagency.com
Your Role and Responsibilities
As the Associate Team Lead for Event Production, you will embody the FIRST brand as an integrated team member at a prominent technology firm. This dynamic role is perfect for individuals with extensive event production and management experience, ready to step into a leadership position within an organization. You will oversee on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. Your responsibilities will blend technical expertise, team leadership, process development, and client management to enhance both internal team performance and client experiences.
Your Key Contributions
- Lead technical service delivery on-site and drive process innovation and training.
- Manage a team of Event Production technicians, handling scheduling and workload distribution to ensure optimal team coverage.
- Oversee the event calendar to guarantee smooth operations.
- Monitor team capacity and provide guidance during events as needed.
- Collaborate with leadership and People & Culture on recruitment and employee relations initiatives.
- Manage onboarding, training, and offboarding for direct reports.
- Act as a liaison among the team, client organization, and third-party vendors.
- Serve as the Technical Lead for complex events and provide technician support as necessary.
- Ensure compliance with standard operating procedures and best practices.
- Maintain comprehensive event records and post-production financial reports.

