About the job
At Armis, the leader in cyber exposure management and security, we safeguard the entire attack surface and manage organizational cyber risk exposure in real time. In today's rapidly changing, perimeter-less world, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We serve Fortune 100, 200, and 500 companies, alongside national governments and local entities, working tirelessly to ensure critical infrastructure, economies, and society remain safe and secure around the clock.
As a privately held company with headquarters in California, Armis is dedicated to innovation and excellence in cybersecurity.
As an Associate Technical Customer Success Manager, you will serve as a trusted partner to our clients, ensuring they derive measurable value from the Armis platform. Collaborating closely with customers, you will understand their objectives, provide guidance on product adoption, and drive engagement to foster retention and growth. This role is perfect for a proactive, detail-oriented individual who is passionate about building strong relationships.
Your Responsibilities:
- Act as the primary point of contact for support and account management for assigned clients.
- Guide clients through feature requests, training best practices, and product adoption to guarantee full utilization of the platform.
- Proactively engage with clients to identify risks, uncover opportunities, and escalate issues as necessary.
- Collaborate with internal teams (Product, ...