About the job
About Assembled
At Assembled, we redefine customer support through a harmonious blend of human expertise and artificial intelligence. Our unique platform is utilized by industry leaders such as Canva, Etsy, and Robinhood to streamline their support operations—integrating in-house agents, BPOs, and AI into a cohesive system. With features like AI Agents that manage cases end-to-end and AI Copilot for agent assistance, we empower teams to provide faster and more effective service, making informed decisions on staffing and automation. Supported by $70M from NEA, Emergence Capital, and Stripe, we are at the forefront of enhancing collaboration between AI and human agents.
The Role
We take immense pride in the support we deliver to our customers as we expand our Support team. We are looking for talented technical generalists who are passionate about customer engagement and are eager to contribute to a world-class support organization.
At Assembled, we embody the value that "Assembled is my team and my title"—which means you will go above and beyond to ensure customer success, even when tasks extend beyond conventional support boundaries. You will become a trusted partner for our customers throughout their journey with us, connecting through various channels including email, Slack, chat, Zoom calls, live events, and more, ensuring we meet customers where they need us. Your goal will be to maximize customer value across our suite of products, including Workforce Management, Assembled AI, and various other features. Responsibilities will encompass everything from billing inquiries and account questions to product consultations, complex technical troubleshooting, and managing escalations.
As part of the Support team, you will work closely with our Solutions and Customer Success teams, collaborating particularly with our Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we will innovate scalable solutions that enhance our entire customer base. You will frequently partner with CSMs on customer calls and tickets, enriching your business acumen while delivering outstanding customer experiences and reducing resolution times. This collaboration will reinforce our unified team approach focused on achieving customer-oriented outcomes.

