About the job
Join Our Team!
M&L Chrysler Dodge Jeep Ram is seeking a dedicated Automotive Parts Counterperson to enhance our service team and ensure our customers receive top-notch experiences. The ideal candidate will thrive in a dynamic and professional environment.
About Us
At M&L Chrysler Dodge Jeep Ram, we are committed to making every customer a lifelong patron. We believe that happy employees lead to happy customers, and we recognize and reward individuals who demonstrate hard work and motivation. Our team members are vital to our success, and we pledge to continue delivering the award-winning service and value that our community expects from us.
What We Provide
- 401(K) retirement plan
- Paid Holidays
- Generous Paid Vacation
- Health, Dental, and Vision insurance at competitive group rates
- Basic Life Insurance
- Accident and Critical Illness insurance
- Opportunities for professional growth
- Competitive compensation packages
Key Responsibilities
- Manage the parts sales process from initiation to completion.
- Communicate with customers regarding the status of parts orders.
- Interact with customers and team members in a friendly, professional manner.
- Utilize the parts catalog to accurately identify and look up parts.
- Handle incoming calls, providing price quotes and detailed information.
- Review estimates to ensure ordered parts are correct and pricing aligns with estimates.
- Deliver exceptional service to both internal and external customers.
- Pull and fill orders from stock efficiently.
- Conduct weekly stock checks to maintain inventory accuracy.
- Alert the parts manager regarding out-of-stock items or urgent shop supplies.
- Source out-of-stock parts from external suppliers and process emergency orders as necessary.
- Ensure all internal parts requests are billed correctly on service repair orders.
- Receive payments from retail customers or obtain necessary credit approvals.
- Organize orders for daily shipment, delivery, or pick-up.
Qualifications
- High School Diploma or equivalent educational background.
- Prior experience in auto parts sales is preferred.
- Able to excel in a high-energy work environment.
- Strong organizational and time management skills.
- Proficient in reading and interpreting safety protocols, operating manuals, and procedural documentation.
- Capability to perform calculations involving discounts, interest, commissions, proportions, percentages, and other numerical data.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, or any other protected characteristic.