About the job
Join The Rallye Motor Company, Long Island's leading luxury automotive group, as an experienced Automotive Service Advisor with Rallye BMW! Our ideal candidate is seeking a long-term opportunity within a top-tier team, where they can significantly impact the service business and foster a seamless, personalized automotive experience for our clients. We are looking for an energetic, dependable, and motivated individual with a minimum of 5 years of experience as a BMW Technician and/or Service Writer.
Key Responsibilities:
- Develop and maintain ongoing consulting relationships with customers by being accessible during business hours to address inquiries, clarify necessary repairs, and coordinate future service appointments.
- Drive the sales of services, parts, and accessories by accurately assessing the customer's needs and possessing a comprehensive understanding of BMW product and service offerings.
- Establish a mutual agreement with customers by accurately identifying and recording their service needs along with pertinent vehicle and customer information on the repair order.
- Ensure all vehicle damages are properly noted on the check-in sheet and assist in vehicle inspections to minimize issues related to improper repair orders.
- Collaborate with the Service Manager, Shop Dispatcher, Shop Foreman, and other service personnel to effectively communicate with customers and technicians regarding repair progress and estimated completion times.
- Inform customers of any changes in delivery times or additional repairs needed and ensure timely delivery of vehicles once service is completed.
- Balance workloads and distribute repair orders equitably based on technician skills and efficiency.
- Maintain a robust customer follow-up system in line with BMW guidelines, including sending completed repair orders for approval and confirming vehicle return arrangements.
The Rallye Motor Company is dedicated to attracting and retaining a talented and diverse workforce that embodies our commitment to customer service and automotive excellence. We strive to provide our team members with a wide array of career opportunities that foster personal growth, work-life balance, and equality. Our exceptional benefits, focus on employee development, and significant earning potential are just a few reasons to consider joining the Rallye team!

