About the job
Job Title: Automotive Service Advisor / Writer
Location: 5485 28th St SE, Grand Rapids, MI 49512, USA
Job Overview:
As a dedicated Automotive Service Advisor/Writer with Christian Brothers Automotive, you will serve as a vital resource for our customers, ensuring they receive exceptional service and support for their vehicle needs. Your role is essential in establishing and nurturing long-term relationships with our guests, as you represent the company each time they seek assistance with their vehicles.
In this position, you will guide customers through the repair process, keeping them informed about their vehicle's status and ensuring their satisfaction before they leave our facility.
Key Responsibilities:
- Welcome every guest with warmth and professionalism.
- Provide clear and understandable solutions for vehicle repairs.
- Efficiently manage the store’s workflow.
- Sell services with integrity, maintaining transparency with our customers.
- Foster a positive team environment.
- Communicate clearly and professionally over the phone.
- Build lasting relationships with customers and the store.
- Oversee customer service operations.
- Transport guests as necessary using CBA branded vehicles.
- Ensure all repairs meet established specifications.
- Collaborate with team members to assist in various tasks.
- Perform other duties as assigned.

