About the job
Job Title: Automotive Service Estimator / Dispatcher
Location: 4400 S Hurstbourne Pkwy, Louisville, KY 40299, USA
Job Overview: Join the team at Christian Brothers Automotive as an Automotive Service Estimator / Dispatcher, where you will be pivotal in delivering exceptional service to our guests. Your strong communication and organizational skills will be vital as you coordinate between technicians, address guest inquiries, and maintain meticulous repair logs to ensure efficiency and productivity. You will collaborate with parts suppliers and external partners, building lasting relationships that enhance our reputation as a reliable automotive service provider.
Key Responsibilities:
- Implement and maintain an efficient dispatch system
- Schedule work to optimize productivity per shop policies, distributing service tickets to technicians based on workload and guest needs
- Review digital vehicle inspections conducted by technicians
- Keep an organized and up-to-date repair log
- Respond to customer inquiries and prepare repair estimates
- Clearly present repair solutions in an easily understandable manner for customers
- Ensure all work is performed to specifications and completed within promised timelines
- Foster relationships with parts supply vendors and other external partners
- Prioritize technician workloads in accordance with parts availability
- Compile lists of necessary service department equipment and supplies, discussing repairs with the Service Manager
- Coordinate maintenance for shop equipment
- Manage the parts supply process, including inventory, pricing, returns, and warranty claims
- Engage with external vendors regarding parts inventory and pricing
- Collaborate with team members and assist others as needed
- Perform additional duties as assigned

