About the job
About CookUnity:
In an era where convenience often overshadows quality, CookUnity emerged in 2018 as a revolutionary platform that re-establishes the connection between people and exceptional food, crafted by talented chefs. We are proud to deliver 50 million meals annually from the finest chefs to homes nationwide, offering fresh, ready-to-eat meals that nourish both body and spirit.
Our journey doesn't stop at meal delivery; we are evolving into an innovative marketplace with a singular mission: to empower chefs to nourish the world.
If this mission resonates with you, we invite you to explore this opportunity.
About the Team:
The B2B Operations team is dedicated to scaling and executing CookUnity’s innovative business initiatives, such as Smart Fridge and Cold Meal programs, within corporate and healthcare settings. Our team collaborates closely with B2C operations, product development, and customer experience to ensure efficient execution, operational reliability, and systems that foster growth.
The Role:
The Customer Support Specialist plays a critical role in delivering exceptional operational support for CookUnity’s primary B2B verticals: Bulk Meal Programs for corporate clients and Smart Fridge workplace solutions.
This position manages incoming support requests from both B2B client stakeholders and Smart Fridge end-users, ensuring prompt resolution while delivering a professional and reliable experience.
As the first line of operational support, you will handle service inquiries, order modifications, delivery questions, and product feedback, collaborating with internal teams when escalations are necessary.
This role requires strong judgment and organization skills as you navigate the complexities of B2B environments, which involve multiple stakeholders including office managers, HR teams, facility managers, and end-users.