About the job
As a B2B Key Account Manager at Docplanner, you will play a pivotal role in overseeing the entire journey of our expanding product offerings within clinics, particularly focusing on our cutting-edge artificial intelligence solutions for medical centers and other advanced solutions in our portfolio.
Your primary mission is to ensure the effective implementation, adoption, optimization, growth, and renewal of these products, empowering clinics to achieve measurable improvements in operational efficiency, patient management, and business growth.
This position uniquely blends consultative customer success, B2B account management, and sales expertise, acting as a strategic advisor to accompany clinics throughout the lifecycle of our expansion products.
Key Responsibilities:
- Lead the onboarding process for clinics adopting our artificial intelligence product and other expansion offerings.
- Ensure proper implementation and configuration of essential functionalities.
- Monitor the usage and engagement of tools within the clinics.
- Analyze the utilization of scheduling, automation, and features of the implemented products.
- Design strategies to enhance adoption and engagement among clinic staff.
- Identify cross-selling opportunities within assigned clinics.
- Develop consultative proposals that align platform usage with business outcomes for the clinics.
- Recognize early warning signs of risk in product usage.
- Design and execute churn prevention strategies.
- Build strong relationships with key stakeholders within the clinics, including administrators, medical directors, and coordinators.

