About the job
Join a Leading Global SaaS Company | $28M Series B Funded
Tailored 1:1 Coaching Support
Barcelona | Hybrid Work Model (3+ days in-office)
About CloudTalk
With a recent $28 million Series B investment from esteemed backers like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is transforming the landscape of business communication. Our AI-driven platform empowers over 4,000 sales and support teams by enhancing customer experiences and driving revenue growth.
Our solutions cater to businesses of all sizes, ranging from innovative scale-ups like Deel to global giants such as Nokia, Glovo, and Revolut. CloudTalk enables meaningful conversations and simplifies call and message management from a single interface.
We are committed to establishing a cohesive communication ecosystem for sales and customer service professionals, fostering more productive and impactful interactions.
What We Offer
Be part of one of Europe's fastest-growing SaaS companies
Engage with cutting-edge AI technologies in a thriving market
Collaborate with a diverse global team – connect with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Follow us on Instagram for a glimpse of our culture.
Experience the excitement of our journey toward achieving $100M ARR.
Your Role
As an Account Manager at CloudTalk, you will play a pivotal role in enhancing client retention and expanding our portfolio. Your primary objective will be to maximize Net Revenue Retention (NRR) through strategic account renewals, upselling, and nurturing relationships. Acting as a crucial liaison between our users and internal teams, you will ensure clients derive maximum ROI from our platform while directly contributing to CloudTalk's growth trajectory.
Success in this role requires a deep understanding of your clients' operational challenges across various industries. By establishing yourself as a trusted advisor, you will align client goals with customized CloudTalk solutions.
- Account Expansion: Identify growth opportunities, enhance platform adoption, and promote premium add-ons within your existing accounts.
- Client Advocacy: Serve as the champion for your clients internally while effectively conveying CloudTalk's vision and value proposition.
- Collaborative Success: Partner closely with our Product, Support, and Customer Engineering teams to ensure a smooth client experience.
- Executive Relationships: Develop strong, long-lasting partnerships with key stakeholders.

