About the job
About Us:
At Tarro, we are dedicated to creating innovative solutions that empower small brick-and-mortar restaurants, freeing them from the complexities of daily operations. Our suite of products establishes seamless connections between restaurants and their customers through AI-driven order management, delivery solutions, payment processing, and point-of-sale systems. We believe in combining technology with human interaction to tackle the real challenges faced by small business owners.
We prioritize our customers, ensuring their success translates into our own. Despite the vast potential of the U.S. restaurant market—exceeding $1 trillion—technology solutions remain largely inaccessible for smaller establishments. We strive to bridge this gap, providing affordable tech solutions that empower small restaurant owners to compete effectively.
Having achieved profitability for nearly a decade, Tarro has experienced remarkable growth, registering a 5x increase in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450 million, with significant advancements in customer acquisition, product offerings, and workforce expansion. With thousands of loyal restaurant partners and nearly 20 million customers served, Tarro has been recognized as one of Built In’s top workplaces in 2023.
Join us in our mission to help independent restaurants thrive! Learn more about our culture and values here.
Your Role:
We are seeking a detail-oriented Client Operations Specialist who is bilingual in Mandarin and English to become a valuable member of our dynamic team in Kuala Lumpur. This full-time position is an excellent opportunity for recent graduates to cultivate essential skills in client operations.
Your Responsibilities:
Effectively address client concerns through diverse communication channels.
Build and maintain trusting relationships with clients as a strategic advisor.
Foster sustainable client relationships through proactive engagement and transparent communication.
Provide timely and appropriate solutions to resolve customer issues efficiently.

