About the job
Join Forward Financing, a leading financial technology firm based in Boston, Massachusetts, dedicated to empowering small businesses across America through accessible capital. Our diverse team, spread across the United States, Dominican Republic, and Canada, is committed to fostering a supportive and innovative workplace. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, we prioritize employee investment and a stellar customer experience with a vision for long-term success.
As a Bilingual Collections Specialist, you will be instrumental in assisting small business owners in managing their financial obligations related to revenue-based financing. Your role involves direct negotiation with customers, especially those facing financial challenges, to establish fair and manageable payment plans that serve both the customer’s needs and Forward Financing’s objectives.
Your Responsibilities:
- Manage a portfolio of small and medium-sized business accounts through various communication channels, including phone calls, text messages, and emails.
- Engage with customers to negotiate sustainable payment plans aligned with Forward Financing’s goals.
- Meet or exceed monthly recovery targets for customer payments, ensuring performance-based compensation.
- Utilize knowledge of legal collection processes to enhance customer interaction and resolution.
- Maintain accurate records of account status and next steps in Salesforce CRM.
Why Join Us?
- Impactful Work: Help small business owners by providing them with tailored payment relief options.
- Mission-Driven Culture: Contribute to a trusted source of flexible funding for small businesses often overlooked by traditional finance.
- Flexible Working Environment: Choose your work setting, whether from home, in the office, or a blend of both.
- Performance Incentives: Enjoy a compensation structure that rewards your contributions to our collective success.

